The Original Mattress Company

Category: Mattress store in Charlotte, North Carolina

Address: 8200 South Blvd, Charlotte, NC 28273, USA

Phone: +17045546333

Opening hours

Sunday: 12–5PM

Monday: 9AM–8PM

Tuesday: 9AM–8PM

Wednesday: 9AM–8PM

Thursday: 9AM–8PM

Friday: 9AM–8PM

Saturday: 9AM–7PM

Reviews

Linda Cook

Jun 18, 2022

I purchased a mattress set a few months ago. A young associate, Josh helped me with my purchase. He was very knowledgeable about the product and very customer oriented. The delivery and set up was excellent. I would definitely recommend this store to others.

J Bridwell

Apr 14, 2022

Great customer service. GF and I picked out a bed after 2 hours of education and lying on about 7 of them. Great spot. Locally owned!! Going back to purchase soon. New house. New Bed!

Dave Reuschling

Jan 8, 2022

Great prices great service

Gary Rzonca

Dec 23, 2021

We ordered several items for our new home. When the delivery team showed up, my wife kindly asked if they would remove their shoes, as the house was brand new. One of the delivery guys, gave her a lot of grief for asking to do this. After the conversation, my wife felt uncomfortable having him in our home, and intimidated. During the delivery of mattresses, he proceeded to mark up as many walls as he could. I have 13 spots where he intentionally left scuff marks and dirty hand prints on our white walls (I have all the pictures). We called the Manager (Josh) several times with no response. We sent a detailed email to Jake (as we were instructed by another employee), along with 13 pictures, no response again, even after several messages. I finally got in touch with Josh, who was more concerned about a billing issue than what had been done to our home. He never apologized, but did refund our delivery fee of $65 (repainting the walls - $200) He said his supervisor would call. Again, we never got a call (the message? we don't care). We've never had such a terrible delivery experience, nor such a terrible experience with a management team that didn't care at all about what happened - and had a great opportunity to 'make it right' but did not. We would NEVER work with this team of people again. Ever. Our opinion of Original Mattress Factory is terrible now, after years of deep brand loyalty. Stay away from this location.

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Questions & Answers

I see you have adjustable beds. Do you have beds that one side can go up and the other stay down?

Kathy Holmes | Sep 12, 2020
Ashley Desjarlais | Sep 12, 2020

We have a split king adjustable where both sides have their own free motion.

Do you have a mattress where the head raises up

Becky Price | Sep 13, 2019
Hakeem Hayward | Sep 13, 2019

Yes

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