Address: 8200 South Blvd, Charlotte, NC 28273, USA
Phone: +17045546333
Sunday: 12–5PM
Monday: 9AM–8PM
Tuesday: 9AM–8PM
Wednesday: 9AM–8PM
Thursday: 9AM–8PM
Friday: 9AM–8PM
Saturday: 9AM–7PM
Linda Cook
I purchased a mattress set a few months ago. A young associate, Josh helped me with my purchase. He was very knowledgeable about the product and very customer oriented. The delivery and set up was excellent. I would definitely recommend this store to others.
J Bridwell
Great customer service. GF and I picked out a bed after 2 hours of education and lying on about 7 of them. Great spot. Locally owned!! Going back to purchase soon. New house. New Bed!
Dave Reuschling
Great prices great service
Gary Rzonca
We ordered several items for our new home. When the delivery team showed up, my wife kindly asked if they would remove their shoes, as the house was brand new. One of the delivery guys, gave her a lot of grief for asking to do this. After the conversation, my wife felt uncomfortable having him in our home, and intimidated. During the delivery of mattresses, he proceeded to mark up as many walls as he could. I have 13 spots where he intentionally left scuff marks and dirty hand prints on our white walls (I have all the pictures). We called the Manager (Josh) several times with no response. We sent a detailed email to Jake (as we were instructed by another employee), along with 13 pictures, no response again, even after several messages. I finally got in touch with Josh, who was more concerned about a billing issue than what had been done to our home. He never apologized, but did refund our delivery fee of $65 (repainting the walls - $200) He said his supervisor would call. Again, we never got a call (the message? we don't care). We've never had such a terrible delivery experience, nor such a terrible experience with a management team that didn't care at all about what happened - and had a great opportunity to 'make it right' but did not. We would NEVER work with this team of people again. Ever. Our opinion of Original Mattress Factory is terrible now, after years of deep brand loyalty. Stay away from this location.
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We have a split king adjustable where both sides have their own free motion.
Yes
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