Ocala Health Primary Care, Llc Dba Family Care Specialists

Taylor Hall

Had been coming to this office since Nov 2021. Not long, but several issues within that time frame. I loved the PA and the MA, but the office staff and manager are horrible. I have had to leave messages for the manager twice since being here. To address the concern of when I’m sick, although testing negative for Covid everytime and having one of the worst years for me to date and getting sick 4 times since November, I was told everytime by the receptionists that since I have Symptoms that also could represent Covid that the doctor will not see me, nor do a telehealth visit. Which one of the calls they advised me to go to the ER where I ended up paying over $2,000 for them to give me no news and no antibiotics, instead of seeing my pcp which would have costed me $20. If your a primary care doctors office you see sick patients, not put your patients off to other health care facilities like urgent care or ER. The second concern is this office billing sent me to collections without sending me notice through the mail. I received notice almost 2 weeks ago with a call. Of course I told them that I would take care of it after June 3rd (which was a week away from when they called me). But the office decided to send me to collections on June 2nd, and the collections agency when speaking to them advised me that this balance started with the Socorro’s office on May 17th. Their office didn’t even give me a month to pay this before sending me to collections! And when speaking to the billing dept Kelly was soooo rude. I was willing to pay and kindly asked her to take me out of collections because I didn’t receive any notices, but she refused and wouldn’t help me. Like I’m literally wanting to pay, why make a stink if I’m willing to pay? But here I am writing a review and it’s sad that I have to communicate this through a review instead of the office manager just calling me back so we can fix both concerns.

Dawn Vincent

No help.I called to get meds no they won't give me any.Jennifer is no help.

mataia martinez

First time coming to ocala health, everyone was super friendly and professional! Courtney and Yari were amazing!

Rosa Thomas

Excellent service ,and Courtney /Yari