Mid-Florida Heating & Air

She Pre

It was supposed to be part of a stress free program but is not that. The first thing that happened is when the sales person didn't tell us everything before signing sales agreement. Like we have to install a door before they would put the system in. The salesmen told us that only after signing and 2 to 3 days later. Then the system wasnt operating correctly and did not pass permits the first time due to additional repair needed to be done with the installation. Then trying to get the correct paperwork with the correct serial numbers for what we bought didn't match what they had installed so I had to make sure we are paying for what we ordered and not somethingelse and being charged a higher price for an inferior unit. This took forever due to this company not fixing the paperwork with the finance company nor would it send me the correct paperwork to prove what we actually where going to be paying for. Finally after multiple times and numerous people saying they would fix it and having to just be told lies. I contacted the finance place and they too had been trying to get it corrected with them after numerous phone calls. The company didnt have all the parts we had purchased on the document they wanted us to sign. Even a lady over at Mid-FLorid. stated she had sent me an updated document from the finance company which still had the missing parts; she went on to say she couldnt put them on form and send me proof, she still send the same missing parts. However the finance company was able to include these numbers on the paper and send it by email; but Mid- Florida couldn't.Then they finanlly came out to do the repair for the permit guy and nothing in her email dicussed signing when they came out to do the repair and after the gas guy for the permit came out the other guy wth mid-Florida was sitting in his truck. He never came back to the door to ask for any signature nor did he mention it even after being in my house several times. Nor did Mid-Florida call me while he was here.coming in and out of the house. They only contacted me after he returned to the office and lied and said we locked him out so he couldn't get the paperwork signed. Only then did I get a call with a very nasty message from the same lady threatening us to put a lean on our house if we didnt sign her paperwork. Which still has missing parts. It has been a nightmare dealing with this company. They take your payment and after you have set up payment then they still want to put a lien on the house. Well they got there money and I would like to see them try since they already have received payment. Last time I checked you cant put liens on stuff if the person has already paid for it or are making their payments. Beware of this company.

Cora Kurtz

Wesley was knowledgeable and professional. He found a problem with the air handling system during the maintenance visit and showed it to me. He explained the difference between trying to fix it and purchasing a new unit. He was understanding of my situation and showed me options if I chose to replace the system. The most economical solution appeared to be to replace it with a reasonably priced unit. He scheduled the replacement service within 2 days. I have been a Mid-Fla customer for 10+ years and found them to provide excellent service with customer consideration and respect. Their staff and technicians follow the company motto of respecting customers and offering them quality, fair and friendly service.

Kristina Hansen

Ken was outstanding, he has been looking after our old unit for 2 yours and finally needing a new unit. He was honest and extremely personable. He told us what what he recommended and we decided what we needed to fit our needs. Peter did our actual installation and nothing more than respectful of our property. He was very friendly and personable and very professional. I can’t say enough about your organization, highly recommend your organization to anyone that needs your expertise. Office staff have always been friendly and accommodating. Thank you! Kris Hansen

Jodie Morris

We had a great experience! Our new AC condenser and air handler was was installed professionally and perfect the first time, all in just a few hours. Highly recommend.