Brown Computer Solutions

Category: Computer store

Address: 148 Key Rd, Keene, NH 03431, USA

Phone: +16033523349

Opening hours

Sunday: 10AM–3PM

Monday: 10AM–6PM

Tuesday: 10AM–6PM

Wednesday: 10AM–6PM

Thursday: 10AM–6PM

Friday: 10AM–6PM

Saturday: 10AM–3PM

Reviews

Solimar Troche

Sep 4, 2022

This place went beyond my expectations. My MacBook had a busted up display screen and we had originally gone to an Apple Store to get it repaired, but the person at the Apple Store actually made my screen worse, and Apple had overall given us a harder time, made things more complicated and tried to get us to spend more money on things that might not have been necessary. However, Brown Computer Solutions went out of their way to find multiple alternative options to choose from for the repair, and the person there even found out for us that my MacBook came with a Limited Warranty- I was able to get my MacBook repaired for free! Looks as great as the day I got it. I'm definitely coming back to this place for future device issues, very satisfied.

R. L. Trexler

Feb 22, 2022

Highly recommend spending your money somewhere else. Very rude staff. Wanted to support local but took my money to Best Buy instead.

Sebastian Hammer

Nov 30, 2021

This is a great local resource for Mac users. Pleasant, personal service whether you're buying a new computer or if you need something repaired. I've been buying all my work and family computers from Brown for 10+ years.

Joel McCarty

Oct 22, 2021

Nerd paradise! Super helpful, very patient. Light years ahead of Amazon.

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Questions & Answers

What are the Covid safety practices like here?

Anonymous | Sep 12, 2022
Brown Computer Solutions | Sep 12, 2021

Brown Computer Solutions strictly enforces masks and distancing. Customers are asked to schedule visits to the store at https://www.bcsmacs.com/reserve to assist with managing the number of customers inside the store. Checked in equipment is cleaned with isopropyl alcohol. Hand sanitizer is readily available and conveniently located.

Are you and your team able to replace an Apple Watch 2 battery and what is the cost? Thank you!

Ron Arden | Sep 12, 2020
Brown Computer Solutions | Sep 12, 2020

As long as the only issue is battery, cost is $99.99. This is a repair that we mail to Apple. Turnaround is usually less than 1 week.

Do they fix ipad screens?

Dima Florenz | Sep 12, 2020
Jason Priest | Sep 12, 2020

Yes. They are the best hands down!!!!!

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is it bad to use cases on Mac book pro if so why ?

Maddy Amsden | Sep 12, 2020
Brown Computer Solutions | Sep 12, 2020

Hi Maddy, The snap on cases aren't necessarily bad, but sometimes dirt can get caught between the case and the computer and cause scratches. They can also add a little extra weight to the display making hinge feel loose. Lastly, they tend to hold a little more heat into the computer which makes your fan(s) run more and can decrease battery life. I'm giving you their worst attributes and these are all minor. The upside is that they can help prevent dents and scratches. They rarely help prevent any serious damage though. Thanks for your question. Please let me know if you have any additional questions!

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Can they fix my iPad cracked screen?

Abby Brusco | Sep 12, 2020
Patrick Brown | Sep 12, 2020

As an Apple Premium Service Provider, we service all Apple products. Service strategy on iPad involves whole unit exchange. If your iPad is covered by AppleCare+ the cost is typically just $49. If it is not covered by AppleCare+, we can determine the cost after inspection and diagnostics.

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This is Michael keating commenting, I used to remember when you bought a terabyte back up hard drive along with sending out your device for repair they would back it up for free, today I was charged 50 dollars. Why?

Tracy Gunn | Sep 13, 2019
Brown Computer Solutions | Sep 13, 2019

Hi Michael, we used to do that as a promo, but haven’t had that promo this year. I will however refund your $50 for the service as an exception.

I just purchased a new iMac desktop. It has the remote mouse. It looks like it should have a trackpad with it, but it does not....is it supposed to?

catherine davignon | Sep 13, 2019
Celine Gendron | Sep 13, 2019

Don't think so

Do you repair TVs? I have a 46 Samsung that took a power surge.

Elaine Sandford | Sep 13, 2019
Brown Computer Solutions | Sep 13, 2019

Hi Elaine, I'm sorry, we do not sell or service TV's.

Do you perform service work on Microsoft products? (Surface, in particular)

Christine Wallace | Sep 13, 2018
Brown Computer Solutions | Sep 13, 2018

Hi Christine, While we specialize in Apple Products and services, we do offer service for Windows computers as well. We can perform software service on your Microsoft Surface, but most hardware repairs we wouldn't be able to perform on that unit.

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