Shoe Dept. Encore

Category: Shoe store in Waterford, Connecticut

Address: 850 Hartford Tpke Crystal Mall, Ste L104A, Waterford, CT 06385, USA

Phone: +18604370555

Opening hours

Sunday: 11AM–6PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–9PM

Saturday: 10AM–9PM

Reviews

Victoria Roy (Tori Roy)

May 6, 2022

They have my Black Polo sneakers

Shelly Visco

May 7, 2021

Good selection of shoes! Fair prices. Clean and neat.

Jahking Allah

Mar 26, 2021

Perfect shoes for all tastes

Cynthia Lopez

Mar 22, 2021

This store has a great selection for shoes. If you look around you may find some deals. The only issue I had with this store is the customer service. There was a bunch of staff standing around talking (which I don’t usually care about that kind of stuff) but when I came up to one of the registers the guy sent me over to another register and continued to talk. I go over to the register he sent me to and the girl who took me had a major attitude. She didn’t greet or ask if we found everything okay, she slammed the boxes on the counter. If It wasn’t for the fact that the shoes were on sale, I probably wouldn’t have bought them because of her poor customer service.

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Questions & Answers

I paid for expedited shipping and it didn't arrive when it was supposed to, why?

Shoe Dept. Encore | Aug 22, 2022
Shoe Dept. Encore | Aug 22, 2022

Next day shipping does not necessarily mean it will arrive the next day. This is due to many factors such as time of order placement, holidays, delays in shipping, etc. If an order is placed after 12:30 p.m. ET on Monday, Tuesday, Wednesday, Thursday, or Friday (except for holidays), it will be processed on the next business day. If a holiday falls on a weekend, then the Friday before and the Monday after should be considered as a holiday for purposes of processing an order. Orders placed on Saturday or Sunday will not be processed until the next business day. SHOE SHOW, INC. is not responsible for late orders due to schedules set by the delivery company. Deliveries cannot be made on weekends or holidays (and weekends should not be included in transit-time calculations). We do not ship shoes outside of the U.S. Gift cards will be shipped separately.

Where is my refund?

Shoe Dept. Encore | Aug 22, 2022
Shoe Dept. Encore | Aug 22, 2022

We ask that you please allow 5-7 business days for the funds to be transferred between banks, this does not include weekends or federal holidays.

How long does a customer have to pick up BOPIS (Buy Online, Pick Up In Store) orders?

Shoe Dept. Encore | Aug 22, 2022
Shoe Dept. Encore | Aug 22, 2022

We ask that you pick up your order within 3 days. Make sure to keep an eye on your email confirmation and pickup confirmation, as it will have an exact date and the address of the pick-up location.

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