TruStone Financial Credit Union

raelinda brown

I’m strongly thinking about moving toward closing all 3 accounts with this credit union. I have made every credit card payment on time account always has a positive balance never over drafted. Been building my credit and have a car I am making payments on which currently is a high interest rate. You would think being my credit union they would help n want to refinance my vehicle. But any time I have applied for any type of loan with this company they have always denied me for everything. You would think them being a credit union they would help with building credit and credit consulting. But they don’t!

Matthew James

Tried opening an account. Had forms of verification except for a bank statement since it hadn't arrived in the mail yet. They asked for my lease and I had it on my phone. But for reason since I moved there in August it wasn't valid. It had …Hello Matthew - We are very sorry that you have been disappointed with your TruStone experience. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email us your contact information at [email protected] so we can follow up? Thank you.

Wilson Wilson

I lost my credit card with my wallet a few weeks ago. I tried to report it from application but their application doesn't have an option. So I called and talked with someone for hrs. She disabled my card but never sent me a free replacement …Hello. We are sorry to hear you are disappointed in your experience. We will be sure to share with our Digital Banking Team that you'd like to see a "Report Lost/Stolen Card" feature. If calling after hours, we can assist with lost/stolen cards, but we can only send new cards during business hours. Please call us at (800) 862-1998 during business hours, or visit any branch near you to receive a replacement card. We are always looking to improve and would like to follow up with you and learn more about your feedback. Can you please email us your contact information at [email protected], so we can follow up? Thank you.

cman759

I used to bank with firefly. Trustone took over march 1st. It is now April 26 and I still have not received my new trustone cards. I have called 4 times and everytime(after holding for 20 minutes+)they assure me that the cards are on the …We are sorry to hear about the troubles you have been facing and we apologize for the inconvenience. Could you send us an email with your contact information to [email protected]? We will look into this for you and have a representative reach out directly. Thank you.