Zipcar

Julieta Sarmiento

I believe this is the very first time that I grade a service with two stars. I am disappointed with zipcar. My last trip affected my wedding anniversary for the unreliability of be able to lock the car. I really was expecting Zipcar to have an excellent customer service and at least refund half of my trip. After several emails of denying the refund I only got $25 driving credit, which I won’t use. Today, I noticed that zipcar made a charge for a trip that I didn’t do. I wrote to the company to request an immediate refund to the original credit card account, I won’t accept driving credit, and I am completely cancelling my account. I am truly disappointed with zipcar. I used to love it and was very grateful to the company. But I am starting to despise it. Which is not something natural to my patient and kind personality, from what you may noticed from my review history. I tend or try to focus on the positive aspects. I am grateful for all the trips that worked well, I will start using other companies like get around, avis, enterprise, rent-a-car, Herz, Budget, there a plenty of options apparently more economic than zipcar. Although the trade of is the convenience that zipcar usually offers. I hope this review is useful. And I really hope that zipcar reconsiders his customer services approach. We, the clients, are the most important part of their business. Thank you for taking the time to read my review.

Jasmine Robinson

On December 24th I applied to use a zipcar as I needed to get to Heathrow the day before my flight home to the US, but I was denied. Now I have a bill from them on my credit card. I have contacted them through email and have had no response. Their telephone system redirects to only two options and does not allow conversations with an agent.

Betty Eastland

Took months to get added to a governmental account. Getting through the process is incredibly difficult. Half the cars smell like smoke or weed. Today I got a car that the brakes were so warn down metal was scraping and the next car they gave me (65 minutes walk away $29 Uber ride) the breaks were bad and the tires completely bald. It doesn’t appear anyone is actually checking the cars for road safety. Inspection sticker was valid until 2025 - but neither car was road worthy in its condition. At this length service is so bad that without improvement they’re gonna end up losing their largest government account. Check your cars for safety. Don’t drive without doing your own inspection first. Additionally - even though you can have your own account as well as business - nobody can figure out how to help me do it. So I went with a competitor who actually maintains their cars.

J H

Zipcar customer service has been getting worse and worse for the past couple of years. Cars are always dirty with lots of issues. I understand cars could be dirty sometimes, but the terrible customer service makes my overall experience extremely unpleasant.