Xfinity Store by Comcast

Yoneli Rodriguez

Terrible customer service! Employees are sitting back with their feet kicked up on the counters. When I tried explaining what I wanted I kept getting interrupted by the inappropriate music videos the employee next to us was watching. I had to walk out and go to another Xfinity Store. Very unprofessional.

Tony Sun

guy named Robert was super impatient from the very beginning. He kept sighing and turning his back to watch the tv(I assume because the system was slow?) like I was bothering him. And something was wrong his lead came and didn't apologize just told me there was nothing he could do. No wonder Robert could treat customer like trash with this kind of "team lead". Avoid this store

Christoper Lendi

Probably the quickest and most painless experience ever. Appointment was on time, we're moving and just needed prepaid internet for the other house for a few months until we move. Box was on shelf, grabbed it during the 5 minute wait and checkout was fairly quick. Whole experience was 16 minutes from door to door. Staff was friendly. Nothing too awesome or great about the customer service experience-- besides how Comcast has tried to streamline the consumer experience, at least in their stores.

Nadja Lalvani

There was a confusing glitch in my mobile account, because I had it moved and changed my Comcast Wi-Fi service address, and it took Xfinity three months to shift my account and I was never notified. After calling customer service a few times and not having access to my account, I headed into the Xfinity store in Bolingbrook. The first person that helped me, Pat or Ken (first syllable name, I think 🤦🏽‍♀️) was super calm and helpful. He called a manager over because it was kind of confusing, and this manager didn’t give me his name but he basically reminded me of Kevin Hart’s little brother. He was very loud and got very frustrated very quickly with me. I was already annoyed and frustrated and his quick reaction to my frustration escalated the entire situation. He became angry with me and said, “ you are choosing not to listen to what I am saying.” At this point the situation had not been resolved, and honestly his impatience and frustration with my inability to understand what happened triggered me even more. I asked him to stop getting so upset and he said he was smiling under his mask. And I said well please stop shouting at me and he said that I was the one shouting. And I said yes I’m getting loud because I’m very frustrated and you’re not helping matters. He was so combative that I finally just asked him to please leave. As he was leaving he said, “ good luck getting this resolved without me.” After he stepped away, Pat/Jim/Ken so quickly and easily diffused the situation with his very calm non-combative and patient demeanor. He told me that he just wanted to get this resolved If I had only dealt with him this would for sure be a five star rating. Seriously cable Internet mobile services are already so frustrating when you’re calling halfway around the world. But I would imagine in person service to be a bit more professional from a company like Xfinity.