Best Buy

Stephanie Buckwalter

Honestly, if I could give zero stars I would. While the service we received from Oliver was wonderful this review is for Vinny. We came in at 6pm looking to find a wireless charger for my wife’s phone because her cable stopped working. He said he would take it to the Geek Squad to have it looked at. He came back not even a minute later, said they couldn’t do anything and proceeded to pass us over to Oliver. We ended up getting a new phone for my wife since he said they couldn’t fix it because the plug was loose. We are now at 8:30pm (after closing time) and things still aren’t getting finished up. Another associate came over to help, cleaned out her port and a wired charger took immediately! We then told them about what VINNY had said to us. Then a member of Geek Squad, Mary, came out and told us that Vinny NEVER handed the phone over to have them look at it. We are BEYOND furious at the lack of customer service that this employee showed to us. Oliver, Ashley, Dusty and Mary were all delightful but Vinny is an absolute disgrace to the store. We will definitely be speaking to the store manager!

Jen Hambleton

the "local" phone number will NOT get answered by your store. It gets answered by a 800 "service line" that is not located in the US and they "basically handle everything" according to the woman that I spoke with. To be fair, she was helpful and did answer my question about recycling but only after I had to give her my name, phone number and email address. Why she needed to know all of that to tell me if the store would take a microwave is beyond me.

Deb Lowe

Shopping for/with my elderly mom for a new computer. Clint greeted us as soon as we got to the computer area. He was very helpful, very patient, and very informative. He answered all questions we had, was patient while I explained things to my mom, showed us exactly what we asked to see. We were there almost 2 hours and Clint stayed with us the entire time and never complained or gave us any looks like he was annoyed (it was a long process trying to explain things to my mom) . Wyatt was also very helpful, especially answering my son's million questions lol. When Wyatt thought there was a safety issue, he notified the store manager who spoke with me to make sure everything was good. I was very appreciative that they were so concerned about safety!. Would really like to give the staff and manager of the Carlisle Pike Best Buy a 10, but the rating only goes up to 5. Thank you!

Holly Landvater

Had to see the geek squad as someone was trying to access an account of mine through my electronics. The young man whom helped me was courteous and very knowledgeable. He went through my electronics and made sure I had no issues, bugs or anything. Explained everything to me with each and told me about on extra layer of protection I could use on my laptop that was free. My iPhone and tablet where fine as so was my laptop nothing was detected as I had all the protection and security guards that I could which he told me was more then what most people have.