Sears Hometown Store

Hannah

Amazing customer service! The guy in there was so helpful and knowledgeable. Highly recommend!

arilyn meeks

Today I had a very difficult conversation with the owner of the store. I purchased an upright Kenmore freezer on august 26 through the Grass Valley store. I had to pick it up at the Auburn store because of the fires. On October 5, I discovered it was no longer working. All the food in it was defrosted. The repair will not happen for 3 weeks at the earliest. I wanted to return the freezer but 30 days had passed so I can’t. I wanted to claim the loss of the food in the freezer but Auburn store owner said I can’t do that either cause I did not buy an extended warranty. I was dumbfounded by this. The owner then explained that it was my fault for not buying an extended warranty, told me never to call there again and hung up on me. I guess he’s a great guy unless you have a problem. Stay away from Sears, Kenmore and this store.

Bill Woltz

Great place

Shelly Rice

Craig was beyond amazing today. We bought our first ever Washer/Dryer and he was so knowledgeable & Caring & explained everything is such detail. Great Customer Service never have we have we had such an amazing experience. Thank you Craig we will definitely be doing more business with you. 😊