Placer County Water Agency

Category: Water utility company

Address: 144 Ferguson Rd, Auburn, CA 95603, USA

Phone: +15308234850

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Steven Perry

Aug 5, 2022

The first local utility company that didn't point their finger and tell me to contact someone else. I spoke to someone about an issue with the place I'm renting and less than 2 hrs later an employee was on-site with test equipment and capable of answering every question I had. Thanks Collin you were way cool about my random questions (I'm a chemical engineering major) and I really appreciate it.

Roman Korchevoy

May 13, 2022

Great Customer Service Nicole was very helpful. They have been to to me.

belal abdulhadi

Apr 29, 2022

There mulch madness event is strictly for truck drivers. They site to logistical safety being a concern. However We raised the concern that we want to be able to hand fill few months ago but no action taken. They could have found a solution as many people requested for this option but they just did not care enough.

Me

Mar 1, 2022

NIGHTMARE of a company! From their operations to their personnel - NEVER as a business professional in my 40 years have I dealt with a more unorganized, unprofessional company!!! Received 4 calls from them in 24 hours AND the messages contain inaccurate information about me, their customer, along with ultimatum’s re: my bill, inadequate company accounting and mistakes made to all customers in Nov/Dec 2021 billings followed by quarterly to monthly billing cycle in Feb 2022. Filing a formal complaint with the County.

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Questions & Answers

How do I get my water turn on and in my name I'm new to auburn ca

benny henson | Sep 11, 2021
Placer County Water Agency | Sep 11, 2021

Hi Benny, welcome to Auburn! Please call our Customer Services at (530) 823-4850 and we'd be happy to help you with this. We are available Monday through Friday, 8:00 a.m.-5:00 p.m.

How do i get the rebate for an Orbit sprinkler timers?

Paul Kostiew | Sep 11, 2020
Placer County Water Agency | Sep 11, 2020

Hi Paul! Please visit the Rebate Programs page on our website here: https://www.pcwa.net/smart-water-use/rebate-programs You'll want to check the list of sprinkler timers to make sure the one you want qualifies for the rebate. Good luck on your irrigation project!

How do I get through to customer service? I am transffered and get an immediate busy signal - for the last several hours!

Kim L. Bryant - REALTOR | Sep 11, 2020
Placer County Water Agency | Sep 11, 2020

Kim, it appears the phone system was down momentarily. Please try calling again. We just tested from an outside line and got through right away. Thank you!

If I can't pay my bill on time, what can I do?

D Christensen | Sep 11, 2020
Placer County Water Agency | Sep 11, 2020

Please contact Customer Services at (530) 823-4850 to discuss options including a payment arrangement. Have a great day!

I live at 4251 Fairway View Dr. Loomis, ca 95650. I’m currently using my well water. Is there a way I can tap into city water line? Or is my well my only option?

Wa Tchang | Sep 12, 2019
Placer County Water Agency | Sep 12, 2019

Please contact our Customer Services Department at (530) 823-4850 to inquire about water connections. They will be happy to assist you.

Why is the water off in the Greeley service area?

Jack Rhoades | Sep 12, 2019
Placer County Water Agency | Sep 12, 2019

Please contact our Customer Services Department at (530) 823-4850 to report water delivery issues and for the most current status of operations.

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