The Container Store

antoinette rodney-celestine

Not sure what to make of my visit yesterday afternoon. I recently purchased a new house and was looking for things to organize my place. I had purchased something online for in store pick up so I decided to check out in person what else was available in store while I was there. I was greeted by several staff members throughout my visit asking if I needed help. That was great. But, there was one employee that asked me if I needed help and I said, no. Later on while I continued to go through the aisles she approached me again after I passed by her chatting with one of her co-workers in one the aisles. She said, Do you need any help with anything? I said, no. And then I wondered why she was asking me again. So, I said, "You asked me that already." And then she said, "Yes, but you have been here for a while." I responded, "Yes, I am going down each aisle." I continued shopping but that interaction disturbed me. I didn't know there was a time limit on shopping at the container store. What makes this interaction strange to me, is that after she asked me the first time whether I needed help and I said, no. She saw me multiple times while I was going down the aisles. If I wanted help we both knew that she was within close distance of me. It seemed like she was suspicious of me because I was taking my time going through the aisles. Not a welcoming experience.

Hillary Browne

Love the level of dedication I received in store yesterday! While trying to organize the mess that is my shoe closet, I ran to the Chestnut Hill location... only to find there were no more shoe organizers (the specific ones I was searching for) on the shelves... but the team did not stop until they searched high and low in the stock room! They found them! Made my day! Thanks guys!

Huffenstein

I really enjoyed the selection they had and the staff was very friendly and helpful.

Funké Abisoye

Every time I come in, the sales associates are really helpful. That last time I came in, I needed help finding an item that wasn’t on the shelves. Turns out it was expected in their next shipment so they offered to hold it for me. Great customer service and a great selection of products.