Hilton Garden Inn Palo Alto

Jimmy Gibson

Didn't have hot water in the shower for the entire stay. Front office said they don't get hot water in that block of the hotel and they would have the engineer look at it, although there was nothing they could do. Additionally, they decided to test the fire alarm without any notice to the guests and disrupted a work call I was on. I have stayed in several hotels in the area and this was easily the worst.

Paty Rubio

The hotel and Staff were wonderful. Beds super comfortable. Bath a little small, but sufficient. Great location. Nice place to work during the day on meetings.

John M

I have stayed at this Hilton location as well as others and for the most part my stays have been comfortable. On this trip my room was comfortable but there was a noise problem. There was banging and stopping about above me as well as loud person (and TV) adjacent to me. I will have to ask for a quiet area of the hotel if there is a next time staying there. Something else of mention, I have stayed at other Hilton Garden locations that offer a free morning buffet but this one is not one of them so if you are looking for that offering you will be disappointed. They do have complimentary coffee though. I usually opt for Starbucks up the street.

Cathy Lee

I am a gold member of Hilton honors program, and I had a great stay at this hotel. Here are my personal notes: Pros: (For this part, this hotel deserved a 5-star review) 1. Rohan the front desk manager was really nice. He made me feel welcome. He acknowledged the Hilton gold member status right away and offered the perks without me asking. He was very friendly. He offered $ 10 breakfast credit or additional reward points.Which I picked the breakfast credit. He also gave us an upgrade to a bigger room and waived the parking fee. 2. The room is really clean and everything in great order. For example, the bathtub held the temperature of water for a long time and the shower drains fast. The bed is firm, which I like a lot. The hemostat, the refrigerator, the TV, etc all in great condition. Everything looks pretty new. The edges of the bathroom walls or around the bathtub also looked very clean. 3. The gym, the swimming pool, and the hot tub are all well maintained. 4. The location is really good. Close within 10 minutes to all the places we need to go. 5. The room does not have any strange smell. Cons: (For this part, one star out of five was removed) 1. Billing system: Used the Hilton app to checkout on my mobile phone. The pdf of the receipt never arrive in my email. So I went to the front desk to ask for a printout of the receipt. That was when I found out that all the perks (waive parking fee, breakfast credit, etc) promised at check-in for gold member status were not honored and my credit card was charged. The front desk manager could not find the credits in the system until I mentioned Rohan's name. Then the credits were finally applied and I got a new receipt. So it is always a great idea to make sure you review the receipt before leaving the hotel to avoid surprises like that. 2. $12.95 continental breakfast per person is steep, considering what you get. There are just some cut fruits, pastries, and bagels, and Quaker instant oatmeal in the cup. I was expecting some eggs, pancakes or hash browns for that price. I don't recommend it unless you need the convenience of eating breakfast in the hotel and you are given the $10 credits. 3. Instructions about the facility are lacking: I could not find the pool hours and breakfast hours on the hotel website or in the app. I did not see any posted signs about the hours, either. Had to ask the front desk for information. I suggest updating the website or mobile app hotel info to include such information. Also on the signs which show where the restaurant, the gym and pool are located, add hours to the signs. That would save the staff from constantly being asked about the hours. 4. In suite #371, where we stayed, the blackout curtain in the bedroom cannot totally be pulled to the center to cover the entire window. It left a big gap (about 4 feet wide). So we got woken up by the bright light early in the morning. (This seems to be a design flaw only for this window. The blackout curtain in the living room covers the whole window, though.) 5. El Camino is a very busy street. There were still cars passing by constantly late at night. Our room faced El Camino. I don't know if other rooms facing the backside is any quieter or not. 6. $15 parking fee. In our case it was waived. But my relatives stayed in another chain hotel on the same street with similar pricing and there was no parking fee.