CHI Health Clinic Family Medicine (Florence)

Ariel Ashburn

You guys don't communicate with eachother obviously!! I get two calls and both people both times ask me what's going on. You should know what's going on I called about it the smorning regarding my child. Communication is key and this office has no communication between its staff!!!

Cameron Keen

Dr. Steier and the front desk are always helpful. Can be a little bit of a wait to talk to a nurse directly but overall excellent service. My doctor really listens to me and has my health at the forefront. I appreciate the honesty and transparency. Also had multiple follow ups at the hospital and they had them contact me to set up appointments so all I have to do is pick up the phone. No run around, no transferring just set up what I need to. Only thing I wish I could do is get a cost estimate before procedures but that's more of a complaint on insurance and the inability to know exactly what is done on all visits. I'll update this if the billing is a disaster Update 10/09/2021: Billing is so far so good. They were willing to set up a payment plan that worked for me. My doctor is great about refilling my prescriptions in a timely fashion. Only 1 bill so far has been separate for anesthesia and that was from the hospital and was not communicated (as far as I'm aware) but is an industry standard practice. Still 5 stars!!

Esteban

Have been seeing my doctor here for pain from an accident for over 3 years, now, after calling for 2 days in a row, have been unable to see my provider or any other provider. Haven't even been able to schedule an appointment and am told to call in the morning.

Lynn

Have been extremely satisfied with Dr. Grace's care over the years. Kind, understanding man who listens. Hope he never leaves.