Blue Dog RV Medford

Richard L Haight

Amended Review after 1 year of interactions: The sales experience was solid, the mechanical service is great. The front-desk at their service center is horrible. They do not return calls for service. They even charged me $266 for a safety recall that was supposed to be free (it was a propane tank regulator problem than could cause explosion). I called them about the money issue daily for several weeks. No one ever called back. I ended up calling their sales team as well, they too did not call back, so I drove an hour out of my way to their service center to explain the issue. It's been a month and a half since then, still no refund. Be careful! Below is my original 5-star review: After shopping around the Rogue Valley for travel trailers, visiting so many place, I was so happy to discover Blue Dog RV of Medford Oregon. Compared to the other places, where so many of the sales people were obviously only looking for a quick sale and willing to give false information to get it, Blue Dog RV was a welcome reprieve. I purchased a nice JayCo Jayflight at Blue Dog. The sales process was straight forward. They offered a much better price for my trailer than some other shops for the same thing. The process was quick and easy. The service center was thorough in their quality check and walk-through. They answered all of my questions and made me feel comfortable with my purchase. They even delivered my trailer to my home an hour away because my truck suddenly had electrical problems on pickup day. The mechanics worked on my truck to add in a special braking mechanism for the trailer, but due to the electrical issues, they were initially unable to install the braking mechanism. After taking the truck to my mechanic to get it fixed, they tried again, but still the electric issue was unresolved. Ultimately, Blue Dog mechanics researched my truck and spent hours to locate and fix the problem. Something my auto shop failed to do. Blue Dog RV mechanics did not have to do that - I was so moved! The service was amazing and refreshing from sales, to service, to front-desk. Based on my experience with Blue Dog RV of Medford, I would highly recommend them to anyone looking for an RV. I'd like to give special thanks to Blake, Shayne, Cody, Jacob, Carlie, and Misty for making me feel welcome and cared for.

Cody Mock

We bought our trailer from these liars a year ago. We had such a horrible time trying to get them to do what they already promised us would be done to the trailer and them trying to skimp on things that needed to be done to the trailer. BUT i am not writing about the past. I am writing about the present. When we purchased the trailer we specifically asked the guy that was doing the paperwork on the deal if we purchased the warranties if the yearly inspection cost anything he said no. Well fast forward my wife calls and schedules the inspection nothing was said to her about it costing anything. Fast forward again to today i take the trailer in at 8am for the inspection, again nothing said to me about cost or anything. I look over see a sign that says “Hourly Labor cost $189” so i get to thinking so i ask the lady if it costs anything she says “$189” now what kind of company sells you a warranty, REQUIRES you to do a YEARLY inspection to keep that warrant going, AND CHARGES YOU FOR THE INSPECTION THAT IS REQUIRED? I CAUTION ANYONE AND EVERYONE. DO NOT DO ANY KIND OF BUSINESS WITH THIS COMPANY UNLESS YOU WANT TO GET ABSOLUTELY RAILROADED! Spend your money anywhere but here. They have been the absolute worst to deal with even a year later after buying the trailer!

Bart Brackin

These guys helped us with a gas line problem .

Joseph Rutledge Frazier, III

Very nice people