Tesla Service Center

William Kaplan

My faith in Tesla Service has been restored. I can't say enough about the great experience I had here at Burlingame. My Model Y and I are happy.

Christian Bowman

Just killin' some time while I wait for sales to pick up the phone. It's only been 45 minutes so I'm filling my time with a review. The music needs a lot of work....maybe some options. It would also be nice if someone picked up the phone and then placed me on hold instead of rolling right into a hold queue. I'm picturing the entire sales staff out to lunch or something. After putting a deposit down on the Roadster, this is less than confidence inspiring. Edit: It's been an hour now; still waiting. Edit: After an hour the staff was incredibly polite and very helpful.

Shay Patel

Are negative stars possible? Do not waste your time even calling this place. We are on vacation and had low tire pressure, so we immediately pulled over into the first plaza we saw. We soon discover that the tire was flat. We first call this Tesla in Burlingame center, seeing that it was 5 minutes away from our location. After staying on hold for over an hour, stranded in this unknown place, we discovered that this Tesla service center, a place that claims to provide roadside assistance, could not send a crew to us(even though we were literally 5 minutes away). We thought that we could have triple A tow our car to this service center (because God forbid they care enough about a loyal Tesla customer to drive 10 minutes), but soon discovered that this Tesla service center, (a place that you know, services Tesla's) did not carry our tires. Now I get it. Our model is new, maybe they don't have the stuff they need to fix it, but the fact that they wasted so much of our time while we were stranded in this unknown place, the fact that they were able to provide no guidance or any alternatives, disgusts me.

Ruhani Patel

If I could give 0 stars, I would. We spent 3 hours this morning, stranded because of a flat tire. We immediately called roadside assistance, who told us that a mobile unit could come to us in FIVE HOURS. This hilarious part of this story-- the Tesla service center in Burlingame was 9 mins away from us the whole time. Naturally, we called. And stayed on hold for over an hour. Then, we were told by roadside assistance that this TESLA SERVICE CENTER, WHICH SERVICES TESLAS, DOES NOT CARRY TESLA TIRES. Ridiculous.