Stanford Federal Credit Union

Eleanor Brown

Never had any bad experiences yet have been using this branch for 17yrs

Sandra Valle

Their internet service is always down and bad costumer service

terrie romero

I am a 25 year member and 25 year former employee as of end of 2021. My Granddaughter is also a member needed a limit increase on her credit card. She applied for limit increase. Did not get an immediate response. She was then emailed to submit a full application. She kept getting error. She was told to contact our contact center. The first time she called. They told her someone would gave to call you back. No callback. We called again in evening, spoke to Luis, heard the do not put applications for limit increases. Before I could say anything he hung up. Called again long wait. Spoke to jazman, she to said cannot be done and refused to take application, after leaving us on hold for a long time. I know They are not suppose to refuse loan applications. Something needs to be done to these employees that don't know there job . Thanks to Metcha, we were finally able to get application, she got right on it.

Rix Pav

If you have an account, consider moving your funds to another bank. The culture has changed at SFCU. Some of the people at the lending department are a joke. They pretend they cannot hear you on the phone, or they do not answer your questions. They are mostly biased and predetermine the outcome of an application. That would be two people who answered the phone + Ron Tedesco, the director or manager of that department. They even blatantly lie about information and repeat the same assertions in a combination of different words to make them sound like new statements. That would be Jennifer Wisnewski. They are fundamentally lychees, who profit from interests when they think they can draw more from you. However, your good standing means nothing to them. BTW, I am still waiting to hear back from the VP. She had told one of the managers that she wanted to hear directly from the customer about what had happened. But, of course, she still has not called me. Despicable and fake care...