Verizon

Elma Caplin

For every 3 dozen great customer service locations in San Francisco, there is one with exceptional customer service.5 stars (I would give 10 if I could) go to the store manager Kevin. - I picked up a Wi-Fi router to take advantage of $24.99/month internet service offer - The router was not working - Kevin helped me troubleshoot at the store (not something they typically do) - I went back home to troubleshoot on my own - I had to return the router - Kevin noticed a restocking fee on my account and called Verizon customer service immediately - I heard him ask if he could ship the router back from the store (trying to save me from that extra step) - he stood by my side while I was on the phone with the CS department - He waited until my return was confirmed and made sure the fee was waived - did I mention he did this while he was helping out 2 other customers (one of them disabled) I have yet to encounter people who treat every task with the same level of professionalism, eagerness to help and dedication to results. Thank you Verizon for hiring exceptional people!

Eric M

Passive aggressive staff. They're pretty much only going to do things you can already do online here. Don't waste your time walking in just go to their website...or a better Verizon.

Kenneth Oku

Service was awesome. Set an appointment to change a SIM card and was in and out in 5 minutes. Thank you!!

Nick P.

Had a great experience here setting up a new line using my existing phone number. The employee, unfortunately I don’t remember his name, was very helpful. They were able to help without any wait time.