Columbia Gas of Massachusetts

BIll Bennett

Terrible company! Canceled my account and still being billed. Cost for gas is extortionary in that the actual gas cost is minimal. The rest of the charges are enormous. Universally hated in my area.

Mehammed Mack

I was approved to have my crawl space insulated using the Mass Save program. I even paid $150 (my portion) to have this work done. Then I find out, after moving ALL my things out of the basement to make the crawl space accessible, that Columbia Gas did not give approval for that work to be done, and that they gave notice of the cancellation on THE MORNING the work was to be done. This was 1.5 days I took off work to prepare, for absolutely nothing. I feel like Columbia Gas was callous in its disregard for customers' time. My crawl space is where all my heat gets lost, I don't know why they didn't approve it. My pipes have frozen because of this.

Cyn I

A cluster waste of time. Worst company to ever exist. If you're trying to book an appointment just ask to speak directly with a manager because 1. It will take three days for them to show up just for them to take about nine years and lie to you over and over about being on the way "route" which will result in you losing your job because they will never show up until 8 to 16hours later. 2. There will always be an "emergency" before you. 3. You will never be given a specific time.

emma Feliciano

The first month i paid $108, the following $234 then $328. i have made a point to keep the heat at no higher than 75 degrees. the tips they give you? “every degree higher than 68 will result in a 5% increase in your bill. who the HELL keeps their house at 68 or lower in 14 DEGREE WEATHER!? now they want me to pay $560. FOR WHAT. i will have to cancel asap.