Firestone Complete Auto Care

J Cobble

Brought my car in to repair a flat tire. I had filled the tire with air before but told them it was at 8 PSI that morning due to a rock that visibly tore into the tread. Dropped the car off amd returned a few hours later. They had lost key; took 15 minutes to find it. Then they told me they changed the oil since it was due; that's fine. Sent me the invoice and it showed oil change AND tire repair. Well, they did not touch the tire. It was at 19 PSI the very next morning with the rock still in there. Had to take my vehicle to a different tire repair shop where they informed me of (wait for it) a rock in my tire; the same rock that caused my flat tire in the first place. This place is disorganized and dishonest. Charged for work that was incomplete. Won't go back.

Cathleen Kahler

Tenika is fantastic! She's knowledgeable, personable,caring, understands the dynamic of cars and takes great care of me. I feel safe when I walk out of Firestone and have peace of mind. Great Bridgestone tires. (My family owned a tire company and recapping plant).

Mark Reese

Thanks Mrs. Tenika Forte for having the time to take a get everything repair the right way on my car you was a really big help to me. I recommend anyone that goes to Firestone for a repair go to Mrs. Forte for help she is a big help and will go out help way too get you help and make sure it’s done and done right thanks again Mrs. Forte

Daniel Sirois

If I could give a 0 star rating I would. This place is a joke. I made an appointment for 9:00am Wednesday to get my brakes fixed 2 days in advance, as I have a trip I was going to be taking at the end of the week. I arrived on time and dropped off my vehicle. The man at the register asked me what time I wanted to pick up the car. I told him I work nearby and would be back at 6:00pm to get the car. I thought it was strange that I received no phone calls or updates about the work all day, but proceeded back to Firestone at 6:00 to get the car. Upon pulling up I noticed my car was parked where I had left it, which seemed odd but no worries. Upon entering the building, there was nobody in the waiting room or register area for 15 minutes. When the lady finally came out, she asked my name and what I kind of car I had. I told her and she shuffled through some papers and said, “they never looked at it… do you want to leave it overnight?”. I told her no, that id be taking my business elsewhere. To have an appointment days in advance and to give them 9 hours to “look at it” and not even get that is astonishing to me. Don’t waste your time with this place.