Bellwether Community Credit Union

Lilian Carter

Have had an account for a very long time. Love doing most of my banking and bill paying online.

apex warlord

Very VERY low budget organization. Poor geographic locations. Outdated ATMs and cheap debit cards. Chips are faulty when brand-new and don't work well at retails stores. Preditory fees that when I asked to explain them branch manager Erika Sullivan stated it's my responsibility to understand them and not her responsibility to explain them. Every check I deposited doesn't clear until days later, zero dollars released. This happens and Lou Longo states that's impossible... Phone system is outdated and rarely answered. Mobile app is low budget "beta" at best. I have five accounts at bank two savings one checking one auto loan and one loan. I recently was late on truck payment and to harrass me bank turned off checking access. When I spoke with Erika Sullivan she tried to use her size and tower over me to intimidate me. She was treating me as if my business means nothing to her. When asked for the policy that says they can mess with my checking because I didn't pay truck on time she told me I can look it up in my policy. I'm sure I never signed anything that agrees to this practice. In addition to all of this complaints about bellwether employees are met with roundabout answers and the blame game. Honestly this bank isn't a good bank. No locations poor technology and poor staff

Kelly Brown

Was a victim of identity theft, and of all the banks this one sends a denial letter to me with all my personal info yeah that’s right my entire SSN#, my full address my drivers license number and my birthday. I will Be calling the bank very soon about proper mailing procedure at the minimum. If any one intercepted your personal mail with all that info on it you would be a victim of identity theft.

C B

Update: The Bank manager Erica reached out to me and asked me to elaborate on what happened. Unlike the individuals who were working the floor that day, she exemplified the professionalism bank employees USED to embody. I had changed banks for my credit card services and direct deposit but I think I’m going to give this bank one more shot. I changed the rating from 1 star to 4 stars. My feelings about the staff hasn’t changed. Maybe Erica needs to clean house and start from scratch. It’s clear by past reviews an overhaul of the staff would be a welcomed change! Original review: They smile and have conversations among each other like the best of friends but get monotone and cold when it’s a customer that doesn’t look like them… Then again the banking industry has NEVER been a beacon of diversity or inclusion. 👍🏿