RTN Federal Credit Union

Dee Bayliss

I want to give a shout out to the staff at the RTN Worcester Branch, especially to Franca who is always so helpful in assisting me with my banking needs. They are the best!

Richard Rivera Massa

The customer service is dismal. Their robot system is terrible. It takes you from menu to menu and when it doesn't disconnect you automatically it's not the right choice. I needed to report a stolen card but when u enter the option it says" this is not the place to report a stolen card" and no option to do so. After 20 minutes of being automatically hung up i finally reached Donna. She "transferred me " to the right extension...NOT! back to the robot and to no option. Their verification system for out of state purchases is horrible too. Overall...there are MUCH better institutions out there to choose.

Brian Harrison

Happy with the service and rate I got refinancing my mortgage with them. Everyone is refinancing with rates so low so it did take some time but they came through and were a pleasure to work with. Much better than another local credit union I applied with.

Joseph Gonzalez

Nancy the teller is a joke. She had an attitude as soon as I walked in and when I was looking for my loan number she was rushing me to move to the side. When inquiring her about paying a loan with a credit card she said she could probably take it. She takes my credit card and without my knowledge tries to do a CASH ADVANCE. Her mistake was going to cost me $1500. Once I got the receipt stating cash advance I immediately asked her to reverse the charge which she replied "I can't". I demanded to see a manger immediately which she rolled her eyes at me and when telling the manager what happened she said "I asked him if he wanted a cash advance" I corrected her immediately and told the manager why would I do that when I had my bank checks to pay the amount with cash as well. The manager whom was the only helpful person reversed the payment immediately. I only came here as an affiliate with Workers Credit Union but DON'T BANK HERE!