Goodyear Auto Service

Monique W

Always a great experience. Scott was upfront and honest from the time we walked in! I've been a customer here for 5 years, always a great experience!

Susan Sharfstein

Update from 6/922 After my previous review (below), Scott (the manager) reached out to me about my concerns. He understood why I was frustrated and gave me a partial refund as well as a coupon for a free oil change. We discussed my interactions with his staff, which he acknowledged needed to be improved. I was impressed by his responsiveness and his desire to maintain me as a customer and overall desire for customer satisfaction. I know that it has been a challenging time for businesses as whole in hiring staff and the automobile repair industry has been particularly challenged since they need trained employees. Based on today's visit, I am absolutely willing to give them another chance. Original Review (6/7/22) I have previously used this location and had good experiences, but I think they must be under new ownership, and their service was abysmal. I brought in my son's car for a free tire rotation and alignment check. First, they had no record of our appointment so what should have been a 30 minute appointment took most of the day. Then they could not get the lug nut off (even though the brakes had been changed last week so they were not rusted on) and then when trying to replace the studs, something stripped so they had to replace the hub as well. Net cost to me $320 for a free tire rotation. When I complained, they made no effort to improve the situation (like maybe discounting the labor). Needless to say, we won't be back.

Javell Brown

Amazing service - came in multiple times to get my car checked and Scott was incredibly helpful during all of those times. Last time I came in, they suggested doing my oil change and it was done right on the spot. Even made sure my oil change was cost efficient too! If you live in Schenectady/Niskayuna area, do yourself a favor and come here for all your car needs.

Steven Whitney

I arrived just before 9 this morning to receive my inspection and my oil change. I was greeted warmly by Scott who was in the front end Lobby, he was very courteous, he was very friendly and he was able to help me right away with what I needed and checked me right in. It was a very inviting place to be because it allowed you to relax and not worry about what needed to be done and it was very professionally run. I'm going to now talk about the experience with my vehicle. This was also a great experience the tech that worked on my vehicle was excellent he was well informed he knew exactly what he was doing he was the one that performed the inspection on my vehicle and was very thorough. He also performed the oil change and also performed all the other text that needed to be done including the air filters in which he did find something that needed to be changed which was both air filters. Normally they would try to push items on to you while they're working on the vehicle that was not so in this case they let me know that the vehicle passed inspection but did need to get tires eventually and expressed concern that although they did pass the tires did seem like they were on the very cusp of not passing so they recommended that I get them replaced as soon as possible I thought that was excellent of them because they could have very easily just said while you need to replace them now but they didn't they were honest, and honesty goes a long way with me. Overall my experience there was an excellent one I truly enjoyed the conversation I had with Scott and during the wait for my vehicle the knowledge that the tech had was Bar None when it came to my vehicle and what needed to be done with it and the professional courtesy that was given to me and expressed in this facility was very much appreciated. If you ever need to have work done on your vehicle, I would definitely recommend this place. Thank you for listening. 🙂