Best Buy

Category: Electronics store in Lancaster, Pennsylvania

Address: 1700 Fruitville Pike Ste G, Lancaster, PA 17601, USA

Phone: +17173917459

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–8PM

Tuesday: 11AM–8PM

Wednesday: 11AM–8PM

Thursday: 11AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

Bobbie “Bobbie” Jabs

Jun 12, 2022

My mission this day was to buy a camera drone. Moments after walking in the door an employee "Morgan" pleasantly offered to help me. I asked him to set me up with everything I need. He did just that. Great example of fine customer service.

Matthew C. Ruffner

Jun 1, 2022

My wife and I visited Best Buy looking to get a graduation gift for our son. We were in the computer/laptop area for only a few minutes when someone offered to help us. The employee was very patient w all my various questions. He understood the the details and features I was looking for in a laptop and we were able to zero in on a specific device pretty quickly. And as I give only 4 stars, that is more on the industries lack of more affordable yet still powerful devices (if RAM is so important 8 Gigs should be the standard for entry-level, not 4).

George Christian

May 5, 2022

Customer service is horrible. Nobody willing to help or have enough product knowledge. Sales reps to lazy to check if a certain camera is available in stock that resulted me making wrong buy. Recommended me the wrong overly priced Canon Camera and because I opened the box I was charged $195 restocking fee. Even without using product. Seems like a scam tactic just to collect funds from customers. That’s not it though. I payed in cash and Best Buy wouldn’t give me cash back for my return. They said even though I paid in cash, I would have to wait 5-7 business days to receive a check by mail. So basically 2 weeks. Best advice, Walmart, Target, Amazon etc. is the way to go. Better customer service and easier return/exchanges without a catch to buying a product that you may need to exchange or return.

Elizabeth Harvey

Mar 29, 2022

Excellent experience after disappointing time at Verizon. Need a new phone. Super helpful sales clerk told me about different options and explained the process to me in understandable terms. I felt valued. The transaction went smoothly. Just need to wait for my phone to arrive in the mail. This Best Buy has plenty of parking. Easy in and out at a traffic light. Lots of other stores/restaurants nearby.

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Questions & Answers

Do y’all got airpods

Brian Regalado | Dec 2, 2019
AM Pratts | Dec 3, 2019

Yes

Why do the phones never get answered?

Alyanna Inocentes | Dec 2, 2019
John Mertz | Dec 3, 2019

I would go to the store and talk to them in person.

Why doesn't anyone answer the phone!!!

Krista Chalfant | Dec 2, 2019
Judith Alvarado | Dec 3, 2019

Everiting for phone

Do they upgrade storage for pc's?

Michael Hopper | Dec 2, 2019
Renee Gleissl | Dec 3, 2019

Depends on the computer. Have the specs of your computer ready and call and ask to talk with the geek squad people.

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Does this store give military discount

Lisa Nogueras | Dec 2, 2019
Kahlil Celotto | Dec 3, 2019

I have yet to get a military discount through best buy. I was told the items are already discounted below msrp

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Do you carry the LH Z1 8K OLED . Does it come in 65 inch?

Chris Harnish | Nov 17, 2021
lee summers | Nov 18, 2021

Website shows no availability nearby. 77" option is 20k and 88" option is 30k. I didn't even know tvs were that expensive lol

Do you sell Dell computers

Mary Berhow | Nov 10, 2021
Tyson Gates | Nov 11, 2021

Yes! Lancaster Best Buy carries Dell, HP, Asus, Samsung, Acer, Microsoft, Lenovo, and Apple computers.

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Can I bring my own car stereo and you install it in my car?

Brian Ben | Nov 1, 2021
Steven Marsh | Nov 2, 2021

Probably not

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Do yall install car stereo?

Brian Ben | Nov 1, 2021
Krishna Chetty | Nov 2, 2021

I thought they did

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do you buy used computers and electric stuff ?

Lia S | Aug 3, 2021
Bennett Allgyer | Aug 4, 2021

Yes they do

Do you have any gaming Pc's in stock?

David Kononchuk | Jul 4, 2021
Bennett Allgyer | Jul 5, 2021

Yes, they have prebuilt and parts to build your own.

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What are the Covid safety practices like here?

People are asking | May 5, 2021
Dan Makowski | May 6, 2021

Masks required. Sometimes there's a line out front because of limited in store capacity.

my hdmi port is broken for my xbox one can the geek squad fix it?

drew.spazzout “bezy on 60fps” | Apr 5, 2021
Brett Summers | Apr 6, 2021

More than likely you'll have go send it out for repair. I'm not what physical repairs they do in-house on consoles.

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Can I order a laptop and have it delivered and setup for an elderly relative?

Monica Bauer | Apr 5, 2021
john lopez | Apr 6, 2021

Yes you can or have the tech guys set it up for you it's more convenient

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I bought Ultra HD Blu-ray DVD player(UBP-X700) from your store a few months ago. I lost the remote. Do you sell them or should I go to Amazon?

Stephanie Miller | Mar 6, 2021
Edwin Cruz | Mar 7, 2021

They do not sell replacement remotes for that model in store, but if you have a Geek Squad Protection plan they can ship you a replacement one for free. Otherwise they have parts replacement called PartStore, that you can access online.

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Do you replace screens on tablets?

Alicia Mejia | Jan 5, 2021
Lourdes malave | Jan 6, 2021

I haven't heard of anything like that. Best bet is to call them or go personally to any store.

Do y’all buy and restore broken televisions.

Mark Kest | Dec 1, 2020
Ken | Dec 2, 2020

They do not.

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Does anyone answer phones? On hold for the 4th time over 30 minutes each time.

Melissa Henry | Dec 1, 2020
Jose Rod | Dec 2, 2020

Shop somewhere else try crucified

I want to load the pictures from my phone (Samsung Galaxy S8) to my Chromebook. The instructions say "You'll need a USB cable to connect your phone to your Chromebook. A two-pin, "charge-only" USB cable won't work. What cable do I need?

Sally Gajecki | Dec 1, 2020
T3 | Dec 2, 2020

The Samsung Galaxy S8 uses an USB type C plug. I am not sure about your Chromebook, however, the latest models also use the USB type C plug.

Do I need an appointment to get a battery replaced in my laptop?

eileen wasson | Dec 1, 2020
Jose Rod | Dec 2, 2020

Go to Battery Warehouse

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Do they sell cb radios?

Lynn Lehman | Dec 1, 2020
Michael Wilson | Dec 2, 2020

The Lancaster store does not sell them. They do sell them online though.

Do you fix ps4

nicolas brown | Dec 1, 2020
Adrian Crowe | Dec 2, 2020

No, you have to go through Sony unless you purchased the protection plan

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How do I make an appointment at my local bestbuy store?

Karen Palmer | Dec 1, 2020
Stacy Fryberger | Dec 2, 2020

On line is the best way to go.

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Does Best Buy take old TVs? I just bought one there.

JoEllen Jordan | Dec 1, 2020
Adrian Crowe | Dec 2, 2020

There is probably a charge for recycling in store on tvs (a charge from the state that the plant would also charge)

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Is the Geek Squad in Lancaster open?

Rhea Starr | Dec 1, 2020
Patrick Kemper | Dec 2, 2020

Call Best Buy in Lancaster and find out. I did personally see them out and about earlier this week but I do not know if they're doing anything in store right now

When are you going to get more LG 32" 1080 LED TV in? Is the 32" LG TV better than the Vizio TV or the Samsung TV? And can I hook my headphones to the LG TV by way of RCA plugs (a Y cable/RCA plugs on one end and a 3.5 female adapter on the other en

larry long | Dec 1, 2020
Donna Dodson | Dec 2, 2020

I'm not sure when they might have them, or the answer to any of your questions. I suggest that you call them or check their website to find the answer to your questions.

What kind of eclipse glasses do you have

Joey haney 911 | Dec 1, 2020
Donna Dodson | Dec 2, 2020

I'm not sure if they have them, so I would suggest that you call them & ask them in person or check their website.

Do you have eclipse glasses

Joey haney 911 | Dec 1, 2020
Nyree Perez | Dec 2, 2020

Yes you can find them there.

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Does Best Buy sell i-tunes?

Irene Owinghs | Dec 1, 2020
Keith Hollinger | Dec 2, 2020

Yes they have gift cards for I tunes

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Do you have any I phone SE's?

Larry Pals | Dec 2, 2019
Wade Pond | Dec 3, 2019

There are some pre-owned available online. You will not find SE models at the store.

Can the verizon kiosk upgrade business phones?

Chris Hayes | Dec 2, 2019
Chris Hayes | Dec 3, 2019

Thank you. See you soon

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Can i pay my at&t cell bill at best buy????? Its not a contract just month to month.

Rosemary Jackson | Dec 2, 2019
Renee Gleissl | Dec 3, 2019

I would call the store. I remember seeing a sign about Verizon, but I don't recall ever seeing one for any other carriers.

My touchscreen computer got a crack on the screen. Is this repairable or is there any warranty with it. I bought it in November

Judy Byers | Dec 2, 2019
Nick Somers | Dec 3, 2019

Manufacturers will not cover accidental damage, but if you purchased a geek squad protection plan then it can be fixed. If you are unsure about having one you can always go into the store and they can print out your receipt for you.

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If I buy an unlocked cell phone, can I use it with the operator of my country?

Mateo Montenegro | Dec 2, 2019
Eli Lutz | Dec 3, 2019

As long as your provider supports the phone and as long its unlocked

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Do you have 1/8 jack to rca cable adapter?

Cross Roads | Dec 2, 2019
Darian McDonald | Dec 3, 2019

Yes we do. If you mean a 3.5mm audio cable to rca (red and white audio)

My phone broke,... it is insured,...how do we start the procedure to get a new one ?

Phillippo White | Dec 2, 2019
Katherine Ruiz | Dec 3, 2019

go to store

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I have a Rand McNally Intelliroute TND520 truck GPS. It's taking me all over the place. I've updated the map on Rand McNally web site and it still takes me all over. Is this something you can repair?

Ed P. | Dec 2, 2019
Tim Barr | Dec 3, 2019

Under settings you should be sble to choose road types. But 1st try the exact address. However Best Buy used to be next to Costco off the Hempstead rd exit off of rte 30 E. It is now in Red Rose Commons off Fruitville Pike.

Do they have computer parts for building computers?

Smeagle 64 | Dec 2, 2019
Bryan Johnston | Dec 3, 2019

Yes they do.

Do you carry Steam Gift cards?

Doreen Hemperly | Dec 2, 2019
Jason Rankin | Dec 3, 2019

Yes they do. There is a small gift card kiosk at the front of the store as well as gift cards cross-merchandised in different departments. There is a second location for Steam Gift Cards in the video game department in line with some of the games and accessories.

How do I contact a live person to see if I may have left something in the store on Sunday? No person answers the phone?!

Ss N | Dec 2, 2019
Timothy Boozer | Dec 3, 2019

You should be able to check store availability online. It should give you an option to check the location you want to visit.

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Does Best Buy repair cracked screens on smart phones? If so, how much does it usually cost?

Robert Robey | Dec 2, 2018
Deseption_PR Tv | Dec 3, 2018

I don't think so

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Do you still take flat screen TV for recycling I have a 43inch

Ronald Lawson | Dec 2, 2018
Bryan Johnston | Dec 3, 2018

Not anymore

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Do you guys buy old cameras that are in excellent condition. Like vivitar and Poloroid 125?

Richard Sanchez | Dec 2, 2018
Gene Detter | Dec 3, 2018

I see someone from BB already responded. I'd research the value of your cameras, lenses, bags, etc. Then, consider posting them on LetGo, OfferUp, eBay, Craigslist, Facebook Seller's Community in your area, etc. You'll usually fare much better doing that than selling them to a reseller, IMHO. Good luck.

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Do you sell flip cases motorola phones?

Judy Danberry | Dec 2, 2018
mark nelson | Dec 3, 2018

You're not speaking directly with Best Buy new ask you a questions they are catered towards regular people like yourself the best bet would be to call in to the help desk at Best Buy and they will be able to let you know if they have the item that you're looking for sorry I couldn't be more of help

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I have a Nikon coolpix camera and my camera lens doors seem jammed I can upon one part of it but the other part seems a bit bent can it be fixed?

neva | Dec 2, 2018
Amy Perry | Dec 3, 2018

If it wasn't purchased at Best Buy and you didn't get Geek Squad, you'll have to contact Nikon and have it shipped to Nikon and the will charge you if it's outside the warranty, but if you did get it there and your purchased Geek Squad within the time period, you take to Geek Squad and they'll send it out to get fixed

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How can I get someone at best buy to answer your phone

Douglas Knepp | Dec 2, 2018
Davis Wiker | Dec 3, 2018

Let it ring though on hold, do not hit any prompts. Youll get through to someone. Promise.

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I would like to pay my bill? But I don’t have my statement with me

selam mekonnen | Dec 2, 2018
Davis Wiker | Dec 3, 2018

We can look it up with your id and full social, if its a best buy card

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Do you have massage chairs

Hana Ali | Dec 2, 2017
Ryan Ace | Dec 3, 2017

They do not have massage chairs. The only furniture the store carries is a small selection of TV stands.

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