The Fix - Phone Repair, Tablet Repair and Accessories

Panda Fosho

Horrible experience got phone fixed here was quoted 90$ came out to 103$ phone worked overnight and then had lines through the screen. Called them back and they said I had broke it even though there is no physical damage to phone or screen protector. Took to multiple iPhone repair places said it’s the LCD not the screen. Told to pay again for a screen even though I had already paid the previous day just to fix just for it not to work business is extremely unprofessional all I wanted was a replacement instead I got bad customer service never again will I waste my money on a business such as this. Poor management.

David Gandarilla

Had lost hope in my daughters iPhone. The screen just turned black out of nowhere and it stopped working. Brought it in and was told to give him 20min. Came back and it was fixed- like new. Thank You so much for the great customer service as well. 😊

Can Bilbey

They fixed my phone in 25 minutes and gave me warranty for 6 months, installed a screen protector for free and they also cleaned my charging port, it was full of dust. Very good communication skills and honest business center. It was a very good experience. Probably the fastest. Definitely recommend this place, they have a very large collection of cases and accessories too. Clean pleace, professional and honest.

Jazmin Sandoval

Would go again and recommend ONLY for the service of the manager. I went in a few weeks ago to have my phone screen fixed. I was initially only trying to get an estimate and make sure my phone would be fixable rather than needing a replacement but when the employee said he could do it for me in 15 mins, the mall was about to close in that time, of course I couldn’t pass it up. He fixed it, tried up selling a few extras, case, screen protector, etc. And I was on my way. Almost immediately the next day I notice a new issue with my phone I’ve never had before. It was an issue that was turning my phone off and on completely when I attempted to make or answer a call. I don’t live in the area so coming back within a short timeframe was not an option. I called in a few days later to remind the same employee of who I was and when I came in and I explained my issue to him he said to bring it in. I hadn’t had time for at least a week or so since I’m busy and don’t live this way. I made Time to come in today and saw the guy that initially fixed my phone and who answered the phone when I called in. I asked if he remembered me and again explained how he serviced me and when I first came in. I explained and showed him the problem in person by making a call thus causing my phone to shut off. Instead of trying to service me and tell me he would look at it or even just pass me to the manager, he tried to find reason to blame me for the issue. Asking if I dropped my phone again, saying it’s been weeks since I came in, then asked me to make a call again which, just my luck, went through fine so he looked at me like I was stupid and said well it’s clearly working. I said no it chooses when to work but the majority of the time it shuts off. I told him I’ve had the phone for years and never had an issue until I allowed him to fix my screen. He asked me to wait for the manager. The manager took his time actually explaining what the problem would or could be and told me he’d look and see what he could do. He didn’t try to find a reason to fault me or possibly charge me, since most places will charge you anew if it’s your own fault but if it was a mistake done in the repair process they will fix the issue. I have some friends that have some phone tech experience that informed me that it could have been a connectivity issue that was caused by the person who fixed my screen and it may not have been placed properly. I was not bothered to be returning to allow a mistake to be fixed, since I figured that was probably the issue. Additionally, I get discounts at another repair store but I wanted to allow this one to redeem the problem since I came to them to fix it initially. Although my assumption of the issue was wrong, the manager still explained what the issue was and how and when it can occur. The entire demeanor of the manager was different from the guy who helped me initially and tried to find any reason to possibly turn me away or make me at fault for the issue. Customer service should be the priority as it was displayed by the manager. Make sure to go in when the manager is there! He has a full beard, colored eyes, and an accent and he’s quite tall. I did not get his name but his service was excellent.