New York Oncology Hematology - Albany Cancer Center

Kristen Frank

It’s a great office, but, I can’t get get through to anyone on the phone. Have been on *hold* for 15 minutes. It just continuously rings with no option to leave a message, no menu to click though to any voicemails or any person. Incredibly annoying. This isn’t the first time I’ve tried contacting the office with the exact same results.

Marisa Goddard

There are some decent providers at NYOH but any wise patient will gas it out of here and go to the nearest large city for better care. This place is very poorly run, sending my loved one here was not an option. I know a handful of people who have worked here myself and know that NYOH is not short staffed due to burnout amid the COVID crisis. They are short staffed because they have poor direction and poor management in nearly every department, from the laboratory (their supervisor is terrible) to the front desk. The place has a very toxic work environment. I highly recommend going elsewhere if you have cancer where you will receive the attention and care needed. Hey Sabrina Mosseau, wake up.

Ashley Cole

If I could give 0 stars I would. The only friendly and helpful workers here are Matt at the front desk and Reagan in the lab. The Albany office has no problem taking my money but for the second time in a row, "never sent out my lab work". Lab work that is extremely important to finding out what is going on. Will play the blame game on whose fault it was. Horrible communication within the office. Extreme lack of concern about your health, only concerned with how you'll pay them. Doctors go on vacation so much you're never able to get ahold of them. When they're in office they still won't call you back. The two times my doctor has actually called me back, took him weeks, and made sure to call two minutes before closing with no way to get in touch with him. AVOID THIS PLACE! Please go somewhere else for your health.

Rhonda Poli

Rexford office was OUTSTANDING. From the front desk to the nurses, Drs,& techs. I am not happy with the CPark office.I took time off work,( I can't afford,) cause I really need this scan. I took an UBER from Delmar. When I got there I was told the tech called in sick .I didn't get much of an apology,,just. "We thought we called everyone" Waste of time & $! If I did that they would charge me$50! I've called back twice to reschedule & haven't gotten a call at all.