DePaula Ford

Barbara Nichols

We broke down in Albany and had our truck towed here. Very nice employees! The young gentleman Matthew Clark that worked on our truck explained what he did to fix it and was very nice. Harold Parker who took care of us at the desk was also very nice. Knowing we were from Arkansas and use our truck for hauling loads to make a living knew we needed it fixed quick had it done the next day. We are very grateful to have had our work done here by very friendly people! Thanks so much!

Amanda Spenziero

Reid Barna provided me with a great experience! He was very professional and personable and helped me choose a car that fit me and my growing family! Not to mention, he was in constant contact with me before getting my car and after to make sure I was really happy with my purchase. I would recommend Reid to friends and family and DePaula ford of Albany is lucky to have such a great asset on their sales team!

Melissa

Luis went above and beyond today to help me and my husband when we were passing through Albany on our way home to NH. We were having a battery/charging system warning light on our F150. We stopped and Luis checked our battery and alternator for us, he even topped off the washer fluid. We made it home safely and will be visiting our local Ford dealer for diagnostic, but Luis reassured us it was safe to continue our journey home towing our camper. He was very friendly and personable, and I left feeling reassured that the truck would make it home.

Ryan Panarese

Had great time purchasing my new vehicle. The sale manager and Fred my sales consultant really spent the time with me to ensure I was comfortable with the terms and payment. They really got creative for me and feel it was a win win for the both of us. My only criticism is I had to wait for over an hour to finish my final paperwork. Not because they were busy but the finance person was apparently on their own times table that day. Also I had wished they presented the extra care options while figuring the numbers for the vehicle instead of hitting me with it at the end with no room to negotiate further. All very minor pet peeves and wouldn't change my positive experience. I will also add that the service dept. is very friendly and accommodating.