Petco

Dave Illes

Purchased a Gecko for my son’s 5th birthday. Jamie was incredibly helpful and knowledgeable!

karen m

No single employee spoke to me while I shopped, without my glasses so struggled to read. After 20 MINUTES, I left the store on Forest Ave in Annapolis without buying a thing and still without any staff interaction.

Griffin Palmer

Very nice and friendly staff, a great selection, a little more pricey than I would have liked

Trisha Watkins

If you need help with an aquarium, you need to talk to Jack! I promise you won't regret it. A little over a year ago I had very, VERY different opinions of this store, especially the Marine Aquarium staff. However, just over a year later, management seems to have really made an awesome choice bringing Jack onto their team. I can always tell if he was recently working a shift because the fish tanks look amazing. I no longer walk in to see incompatible marine life housed together and fighting to the death like I used to. Instead, the tanks are beautifully clean, well stocked, and appealing. Jack has been extremely helpful with his knowledge of Marine life compatibility & his extensive knowledge regarding all the different types of corals. His customer service is top-notch! He's always smiling and happy to help, even if you only have a question. You can tell that he truly cares about the creatures he tends to, not just the paycheck he is (most certainly) earning. While his expertise is saltwater, he also has extensive knowledge in freshwater. I just wish they would have him there more often as the difference in daily tank care can definitely be seen after he has been off work for a couple days. He seems to have nailed the sweet spot between juggling critter care & customer care, while also handling the daily tasks of still being a retail store employee (stocking shelves, plan-o-grams, price changes/sales, etc.). I have honestly stopped shopping at the Petco in Glen Burnie and only shop here now. I usually won't even buy anything from a tank unless Jack is on shift, instead I'll just wait to touch base with him on my purchase plan the next time he is working. I have purchased many many fish from this location and have noticed that the health of my new aquatic friends is far superior to what it used to be - no more horrified fish after being chased around their tanks as someone begrudgingly tries to help me, no snails practically ripped from their shells as they are forcefully pried off the glass instead of being offered it's friend sliding easily across the substrate, but most importantly none of the fish Jack has sold me, or the corals or snails or plants, have died; ALL of them are still happily swimming around in our saltwater or freshwater tanks!!! Thanks for truly caring about the animals Jack!! It shows and it really makes all the difference!!! Your location now has a faithful returning customer because of your excellent customer service, hard work, and dedication to the care of the animals. I even have my dad driving down from Glen Burnie to shop with you instead of shopping at the Glen Burnie location. He HATES going out of his way for something that he knows he can get somewhere closer but after I told him about my experience and how helpful Jack had been, my dad happily makes the drive!! **Note - I deleted my old 1 star review post to post this but I did take a screenshot of the old review first to include in the pictures I've attached. WHY? Well, because comparison shows the drastic improvement, my review only shows my opinion/experience. I'll let his tanks speak for themselves!