Firestone Complete Auto Care

emran juman

this place is a rip off. I will be taking this office to the better buisness bearu. I bought 4 tires and life time balancing from fire stone at this location. after my initial purchase I had my tire ballance a few times after with a zero charge a new manager takes over now, when I went there to get my car alignment done and the balancing and rotation this time. the manager told me that I have to pay for new balancing so he didn't do it. however I ask him a question what will it cost for an oil change and he said $125. all I did was finding out the price for an oil change. I never requested I wanted it done for I recently put in the Castrol 20,000 mile platinum oil in my car and it's only 3300 miles on the oil. I would have change my oil at 10k which I always do with the expense 20k platinum Castrol oil that i was using.. the manager said he did an oil change on my car while it was in the shop for a wheel balancing appointment which the wheel balancing was never done,where as I didn't went for an oil change I went for a wheel ballance. the manager offer to give me the oil change for free seen that he realized I just ask for price and I never requested I wanted it. however I insisted of paying for it for I don't want anything for free even though he changes out my good oil without me asking for the service. I feel it's the right thing to do if someone provides a service to pay for it so i paid $125. but the problem is I never get my wheel balancing done which I had life time wheel balancing for i left the shop without getting my wheel balancing done on my car and paid for an unnecessary oil change which i didn't wanted. this place does not run on principle the are a rip off weather it's one penny involves I feel the need that I should not be robed and that's what this place does. 😢. the previous manager Lance was a good man he has retired i will not be returning to this place again. this place does not run on basic principles of fairness now.. they will screw you over like they did to me.

JR CR

DO NOT GO HERE: NEW MANAGER IS A HORRIBLE PERSON. I went here all the time without hesitation because the old manager, Lance, was a genuine person (he retired). The new manager is unbelievably terrible. He failed both parts of my inspection AND charged me $21. The quote he gave me was $1,300+ to fix everything with me car. OUTRAGEOUS.

Lashawna Garvin

Rude and racist place! They tell you to make an apppointment. I did that i get there for a car inspection now all of sudden i need to leave my car there when i asked on the phone how long will it take. I got up early and the guy who checks you acted like who cares you have to work. It was only 1 car in the air. Why would my car take hours if i made an appointment and its a 30 minute test ( that they take a hour to do). Worst firestone i ever been to and ive been to atleast 4 in different cities and states. Never again! I guess only the white people get speedy service there.

Yasser Aljumaily

No respect to customers. I made an appointment at 8, at 11 my car still not in. When I asked told me probably 12:30 or 1. Why ridicule people’s time. Simply say we can’t do it on time.