Banfield Pet Hospital

Charitha Muralidhar

Absolutely the worst customer service of any Banfield. My dog had appointment for this weekend, and I’ve trying to get ahold of the front desk all week. I’ve called hours and even days apart, left a message —no response. Take your business else where. If you’re in the area, try the one in Rockville. unbelievably negligent.

Brandi Edinger

I love Banfield! My dog who has high anxiety, loves everyone there. The employees are all very nice and the Vets really do great with my dog (Stella). Been going here for 3 years now and only have positive things to say. *side note-Stella is a pitty and they do not discriminate whatsoever. I highly recommend Banfield (Kentlands) to everyone.

Rebecca Smith

I should have read these reviews first! 😔 I'm super sad to report that I also experienced very poor customer service at this location. I am very disappointed after my BABY pet's FIRST visit to Banfield, Kentlands. The front desk ladies were trying to be helpful, however, it was very uncomfortable and awkward trying to talk to them. Once I declined some of the services they suggested to me, it got even more uncomfortable. 🤦‍♂️ The sad part is I totally understand they are the professionals, and I should listen to them, but they should have my pet's best interest at heart. I've done my research, I have my pet's best interest in mind and I explained how I have an appointment scheduled for my pet to be neutered, next month, and the services that they were recommending would be completed at that time. The tech at the desk confirmed that was fine and my pet would be okay without those services, at this time. Next, I assume the vet? came out - I'm not sure as she didn't introduce herself, or anything - and she immediately tried talking me into all the services, that I had literally just declined with the other lady, worst part is that she did this...even AFTER that lady told her I declined the services. Once she knew I was getting those services elsewhere, she immediately became rude and made me feel as if she didn't care what I had to say. I felt like she was judging me and it was ONLY about the money and not about what was best for my PET. Unfortunately, she didn't even greet my pet before taking him back for the exam. Maybe I'm asking for too much, but I don't think so. Also, once the exam was complete she called me and was very brief. I had to ask her questions about the visit 🤦‍♂️ I expected something totally different. She didn't ask if I had any questions, or allow me to say anything about my pet, at all. There were no follow up instructions or anything, she didn't even bring out my pet so I could talk to her further, someone else did. I will say they were quick to take my money and it ended up costing much more than what they said it would cost. I wanted to say something at this point but I felt like it would be useless. I just wanted to get my pet home. I'm very disappointed and I was hoping our first experience would be a memorable one. Unfortunately, I guess it is, but for the wrong reasons. Its unlikely we'll ever return to this Banfield location. I would prefer our vet be much more compassionate and understanding, also being a good listener would be important. After all this is a new pet and a huge commitment. I understand people have bad days once in a while, and I thought maybe that was the case today, but after reading the reviews here, I'd say it happens more often than it does not at this location. Please treat your customers, and their pets, with respect, even when you're unable to up-sell. Respectfully, a new pet owner. 🐾 💕

Danielle Sponaugle

Banfield as a whole has completely gone downhill since covid-19. You used be able to be seen if an urgent matter came up with your pet. In fact, they need to take “hospital” out of their name entirely since no urgent appointments are ever available. They actually told me to take my dog somewhere else. Why am I paying for a wellness plan? I’ve had a wellness plan for 10 years. When attempting to make an appointment in the app, you can select illness as being the reason for the appointment, but it doesn’t matter, because the next available appointment at any location is always a month away! They don’t care if your pet suffers for this amount of time. I will be canceling my plan and seeking another veterinarian.