Big Lots

Mr C from Whimsical Laboratory

Discount prices on everything for your household and personal needs. You will not be disappointed at their prices and great merchandise. While you are there you can also do a comparison at their food items and electronics.

Sharon Morgan

Staff is always friendly and helpful. Always find what I am looking for.

Gary Jon Meyer II

My first paying job as a teenager was working at a 7-Eleven on Hwy 434 in Longwood, Florida. At that time in my life I had very little interest in much more than having a day job as a front and making my $4.25 per hour when minimum wage was still $3.35 per hour. Serving the customers that came in the door was almost a nuisance in my mind. Thankfully that didn’t end up as my career path. I starter working as a professional automobile technician at the Suzuki, Isuzu and Honda dealership in Sanford, Florida. Some things changed in my life and I moved to North Carolina. I worked at a very large Honda car dealership in Raleigh and thankfully they taught me what customer service actually was. It’s what builds relationships and keeps clients coming back for your services time and time again. It’s what keeps the doors open and pays your paycheck. It kept me employed and I bought my first brand new home when I was only 22 years old. By 30 years old I was the shop foreman and actually responsible for the customer service practices of 23 men and one young lady that were automotive technicians. By 38 years old I opened my own auto repair shop specializing in, but not limited to, Honda, Acura, Toyota and Lexus vehicles. Customer service fed my family and allowed me to buy a larger brand new primary residence on a 75 acre pond, a townhouse in Emerald Isle, North Carolina and acreage in the Blue Ridge Mountains. It’s actually very simple, customer service that is. Consider the fact that you are representing the company or brand that you work for at all times you are in uniform. If you do that, the money will come. It also feels good to help people believe it or not. Recently, I was on a two week visit back to the Central Florida area. On the very morning that I was leaving town my BMW 550i decided to indicate the left rear tire pressure was low. I also had to pick up my adult daughter on the other side of Winter Garden where she was visiting my ex in-laws. I needed to purchase 2 more pairs of memory foam Dearfoams slippers as last minute gifts. Procrastination 101, I know. I was at the Big Lots on Dillard Street just as they opened. The very first employee I saw was Zoey. I told her it may be a crazy question, but I asked if she knew where I could get air for my tires. I wasn’t really trying to ruin a $300 Michelin. She asked “do you mean a compressor?” then went ahead and directed me to a nearby WaWa that had air and it was free. They didn’t even have WaWas when I still lived in Florida. Zoey could have dismissed my question, but she gave me great customer service at that very moment. I’d bet she provides the same service quite often. She had no idea I was running late to pick up my daughter and had a 600 mile drive ahead with my elderly mother. My car was packed to the maximum capacity. I had my mom’s dog and pen set up. My daughter was in a brace recovering from ACL knee surgery. The trunk was so full I had to threaten my passengers not to open it. Zoey helped me out in an area that wasn’t exactly part of her job description. But, if you think about it, that was just good customer service.

Tricia F.

Went to buy a vacuum, 20% off signs lined the shelves there were at least five under all vacuums. The one we chose was $19.99 and it clearly said vacuums priced as $19.99 are now $15.99 when we got up to the counter she said "oh but not this vacuum it's only on carpet cleaners". I took her to the isle showed her the signs that stated vacuums and carpet cleaners, as you can clearly see in the photos. She said "just not off this one". Scam! I'm sure they say that about every vacuum you bring up to the front "oh just not this one". Very disappointed, obviously bait and switch.