Big Lots

emilia Colon

Big Lots has come a long way, have been shopping at this location for over twenty years! Love your Christmas selections, and other holidays. But recently went in and was helped by Jaiden C most helpful and very friendly made me feel at ease greatest customer service! Also day prior Jose S was my cashier and want to say equally as nice and accommodating. Helped me also gave me good info! Will continue shopping Longwood Big Lots with their great customer service and also so appreciate the additional 10% off for the military it means a lot. My husband retired military 27 years/ Army!

Jack Hamm

Well stocked store with good value and affordable prices. I was shocked to see such a large selection of furniture! There were lots of couches, sectionals, love seats, chairs, shelving, dinning tables and beds. Store was neat , clean and organized The two cashiers were simply great assets and warm, friendly and engaging. How surprising. Great store!

Paula Walsh

Love it even tho they sold the Lane recliner loveseat I want and can't get one for 6 weeks if I order it. But I enjoy the savings on food items and other homegoods. Love the check out clerks. They enjoy laughing with the customers, which makes me want to go back to shop and have a good time with the clerks. Thanks for the entertainment.

Trixie Marie

I have been shopping at this location for YEARS. I've always been happy with the service and the prices but, sadly, I will NEVER be back to this Big Lots ever again. The way I was treated and the way I was spoken to by a by a woman named Amy (possibly a manager, since the cashier flagged her down when I had a question) was deplorable. The problem itself was irritating but trivial, I chose a waste basket from a sale aisle with the only prices being on paper signs, no other prices were posted. On each sign was printed: Waste Baskets ....... $6 Other items may have had a price change down the aisle but waste baskets prices remained the same, $6. None of the items were above $10. <attached pictures show all said signs, the length of the aisle, and the waste basket I chose> I finish shopping, I go to the counter, wait in the usual line, and proceed with the check out process. The cashier, a young man, was nice and helpful. I noticed that the waste basket rang up for $11, I mentioned it to the cashier and showed him a picture of the paper sale sign that was above it. He looked concerned and looked around for help. He flagged down a late middle aged woman of short stature and short hair with olive skin. He explained the issue is if the computer rang it up incorrectly; her response caught me off gaurd. She was short, abrupt, and seemed to try and place blame on my misunderstanding <Once again, please see attached pictures. It seems simple enough to me>. Being in customer service, I didn't want to be 'one of those' customers so I told her, "That's fine, but it's clearly marked as $6 down the entire sale aisle. Some customers might end up getting nasty over something like this", to which she responded with, "well, it's been up there for a year and ain't no one yelled at me yet". I was immediately offended by the blatant lie, those paper signs are obviously not a year old and they are always rearranging the the home and garden section of that store if not for sales then for the seasons. I took a deep breath, hit my hand on the counter, shook my head, apologized to the cashier, and walked out of the store. After putting the items in my car, I decided I was going to call corporate and post this transaction here on Google so I went back in the store, took pictures of the entire aisle and asked the cashier the woman's name. I came home & put my stuff away to give myself a chance to calm down. Then I called corporate, made a formal complaint, and here I am... still astounded by the way that woman, Amy, spoke to another human who was also a loyal customer.