Porsche Cherry Hill

Andy Kaplan

I’ve bought many cars in my life and have never had problems as my expectations are never very high. Honestly, I’ve always had nice experiences. This place misled me twice. I got a 2020 Macan (demo) last august. Due to the pandemic, there were virtually no cars to be bought anywhere. We were moving and I needed a car and this checked the boxes. The paperwork I was sent had 1,200 miles. I signed it. Done deal. The day before we moved, i got the odometer reading and it was 4,550 miles. This dealership views anything with less than 5,000 as new. And they apparently didn’t care that this car was sold. My sales rep said he couldn't do anything. I spoke to the sales manager. He was rude and saw nothing wrong. I looked up who owned the dealership and finally spoke to her. After speaking to the owner, there weren’t any other cars or choices for me given the lack of inventory. I was in a bind. She asked what i wanted. I told her I had to proceed with this car and would accept whatever she thought was fair. She offered to pay for my second service, 20,000 mile servicing, as the 10,000 mile first service was included. Though I think I would have done more for someone, the fact that she “heard” me (especially with the lack of that from anyone else) I accepted it. A few months ago, I received a reminder from the dealership, telling me that “your first scheduled maintenance at 10,000 miles or 1 year is included with your purchase” and that it may be due for service, so I should schedule my service appt. I called the dealership nearest to where I moved and they said the second service was in the system, but not the first. They said something seemed wrong and that I should call Cherry Hill. I spoke to my sales rep in CH and he told me I already received my first service when I got the car. This is not what he told me when he sold me the car. He told me the first service at one year or 10,000 miles was included. I told him that when i picked the car up, I expected it to have been serviced, cleaned, etc. He said as i was getting a 2020 car (in 2021) that was that. He also said that the reminder I was sent was “just marketing” and that service and sales don’t talk. And they don’t have to honor that. It was a ridiculous conversation. So, I tried to contact the owner again. This time, however, she’s ignoring me. I simply wanted what I thought i was getting. A close to new car with 1,200 miles on it with my first service at 10,000 miles included. I’ve never written a review before, but I’ve also never felt misled. Twice. And, if you’re not going to honor (1) what you said (2) what’s in the system…my second schedule maintenance is in there…why would she do that if my 10,000 mile maintenance wasn’t covered…she would have simply given me that…then how do you not honor the document you sent me saying that it’s included. There was no “zero star” option…so i had to give them one. As expected, a week after I posted this, the owner posted a canned response saying she has escalated the matter to the general manager. Prior to my posting this, I had reached out to her (the owner) twice giving her my email and cell phone. “Escalated”, if genuine, is her addressing the matter. Posting that that she escalated the matter to someone who works for her is disingenuous and a way to make people reading the reviews to think she is responsive and addressing issues.

Maria Quattrone

We bought our Porsche Macan here and have been having it serviced here every year since. The sales and service staff have been great to work with! We highly recommend them and will buy our next Porsche here! thanks!!

chip kanzinger

Love the team here at Cherry Hill Porsche after six years of service I continue to value there expertise. The product is top notch. Special thanks for inviting me to the track test drive. Mite be one most important training, learning; and humbling experiences of my life.

Matt

I called to see if I could have my vehicle serviced here. It is not one of the brands sold at this dealership. I just needed information about getting tires mounted. I tried to explain my situation (my vehicle is already at Ford and they need high grade equipment to work with carbon fiber parts) but before I could, I was told "this is porche go call ford" and hung up on. I called just to see if it was possible. This left a me with a terrible opinion of this dealership. I felt as though I was beneath them. I reached out to other high end dealers in the area, they were all kind enough to help or at least refer me to custom shop they have used.