Cherry Hill Imports

Zachary Sherf

Was in a time crunch to get winter tires prior to a trip into a large storm. Teresa was extremely helpful and went out of her way to ensure I had that and some critical service completed prior to my trip.

Carolyn Woodruff

After many, so many, bad experiences with car dealerships, I have to say that my husband and I are absolutely impressed with Bob Gale (VW) and Kathleen D. (business office). This past month, we not only purchased one Volkswagen, but two vehicles from this team. We highly recommend them!

Gerald Francis

Worst customer service I've dealt with in the last 15 years of me purchasing vehicles at any dealer. They either don't anser calls or tell you they will check on it and never return the call. Somehow no matter what time of day or what day of the week you call they do not have a manager available. I litteraly ended up asking the receptionist for a manager or supervisor in any depatrment and of the 8 different people I was told I would be transfered to not a single one answered the phone. They are only attentive in the begining with attempting to make the sale but after that you don't exist anymore and don't warrent their time or asistance. I Would not recommend doing business here unless it's a new vehicle with a warrenty that would allow you to not have to return to them at all for anything whatsoever.

Amanjot Vohra

This is one of those things you just can’t make up! Absolutely terrible business practices. Saw an amazing deal for an amazing vehicle at Cherry Hill Imports (Audi) 4 days before driving 200 miles to go see the vehicle in person and to test drive the vehicle and buy it; mind you 2 days before making the trip to Cherry Hill Imports (Audi) I tried to put in a deposit on the vehicle as I was 100% certain I was going to bring the vehicle home however upon trying to do so the dealership said that they were not accepting any deposits for the vehicle. Upon arriving to Cherry Hill Imports (Audi) one of the employees Jack would not allow me to take the vehicle to a certified Mercedes Independent shop to proceed with a PPI which I had scheduled and was given the OK to do so the day before arriving; not to mention they wouldn’t even allow me to remove the splash shield of the car on their own lift as anyone should check any vehicle before purchasing for any leaks/fluids ect. I was only able to perform my own inspection as thoroughly as I could with the splash shield still intact. The attitude of denying this even though it was agreed upon was absolutely absurd and rude. Moving on I test drove the vehicle and checked for any weird sounds during my drive and the vehicle seemed solid and I was happy with the results. Upon returning I was ready to purchase the vehicle and insurance was set and everything was set. Mark (head of sales) returns to me and say “I don’t know how to tell you this but unfortunately the car was sold last night after hours”. I was the first person to see the vehicle today as it was for sale online and on the lot and was denied the right to purchase the vehicle because apparently their was an unfair deal proposed with another buyer through nothing but text messages. Bear in mind the dealership specifically said that they would be not taking any deposits for the vehicle and as Mark specifically explains that the other buyer used his vehicle as a deposit trade in value the night before after hours. So basically I drove 200 miles to be denied a vehicle that was available and for sale! I was denied to put a deposit down for this specific vehicle that I was interested in while another buyer was allowed to trade in his vehicle through a text message and word of mouth as a deposit for the vehicle I was interested in. There was no proof of any transactions, no proof of signed documents, and no proof of any electronic documents for the purchase of the vehicle I was interested in. That is not how you do business with a a customer especially one that is ready to pay and take a car home. I feel cheated and have wasted my valuable time. I will not be doing business with Cherry Hill Imports in the future. This experience was one of those things you cannot make up. P.S. Mark offered $300 check for all of my inconveniences of the trip. I’ll be waiting for that check! As a fellow automotive enthusiast and someone whose bought countless high performance cars over the years. I would advise to stay away for any type of vehicle purchase!