U.S. Bank Branch

Dean Seifert

Went here for a notary. As a wealth mgmt client that goes to this branch every other day, one would think they would start to recognize their customers. Guess not as they were ‘understaffed’ and didn’t have time to notarize. Went across the street to keybank where the mgr did it in 2 minutes. Guess it’s time to start looking for a new bank.

Cristy Anderson

This has to be the worst Bank ever, slow no workers and the ATM never works....

THE GREAT FLAMDANGO

$1,000 limited day on my own money to purchase what I want? And two weeks to approve a limit increase? Pretty nonsensicalHello. It looks like you have questions or concerns about transaction limits. We'd like to help. Please send us an email with your phone number, and we'll give you a call to offer our assistance. Our email address is [email protected]. Please also include your reference number: 8523. Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael

Karissa Arellano

I’m so completely disgusted by the customer service at this location . Shannon specifically was the most inexperienced unprofessional banker I’ve ever dealt with . I can’t even believe that US Bank continues to employ someone that clearly doesn’t know how to deescalate a situation . She just tell you that she doesn’t deserve to be treated as his way and runs and hides in the employee closet !!! My husband deposited a $5,800 . Check on Wednesday October 21st . Only about $275 were released that day and the other funds were to be fully available October 23rd . We have a letter with a notorized with all this info . It was signed off by an employee of Perla Amaya . Friday morning the money was deposited . We started Paying bills no issue . We wake up Saturday morning the 24th with a negative $5,000 balance . So we head up to the bank and no one can explain to us what has happened . The worst part the bank can’t even find the check anywhere in the bank ! Also we were informed that Perla no longer works for them the day before which seems like a very convenient excuse to cover their butts on a lost check . Shannon promised that all she had to do was call her office manager Kevin and that they could help us to manually push the deposit thru . After 30 minutes of waiting she says there is nothing we can do til Monday and that Kevin would be following up within a few hours . I’m livid at this point that no one can tell me what happened and they keep saying Saturday is not a business day ! If that’s the case why are they even open ?! Shannon should have never promised us the manual push thru and then freaks out on me the customer because I’m upset my account is over drafted over $5000 . Closes her computer and walks away ! I’ve never been treated so poorly when I want to know where my money is !!! Us bank really needs to take better care of their costumers and learn how to properly train their employees to take Criticism when they work in customer service . Money is personal to me and she completely disrespectful in her feelings toward us in a super stressful situation that was not due to our part !!!Hello, Karissa. Thank you for reaching out to us. We are truly sorry to hear of the poor encounter you had during your visit. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #8317 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick