Granite Store Building Supply

Johnny & Mora

Paul, Jasmine, Henry,and the rest of the team are very helpful. We came by because we heard they have good prices compared to others in the bay area for both cabinets and countertops - and we weren’t disappointed! So far in our house we have changed two bathroom vanities and countertops. And we are in the process of getting two more vanities and kitchen countertops done by them as well. We didn’t do kitchen cabinets with this store due to them having limited (but still many) styles and colors. If you’re more flexible on styles and colors, this place is the way to go (I am just a little picky for my kitchen). My dad found his perfect cabinets and he’s more traditional and I was able to find styles that suited my more modern tastes at least for the bathrooms. But in terms of quality and customer service from the first layout help all the way to installation, this place is great.

Kat Gore

Awful customer service that is not worth the competitive prices for materials. We drove multiple times from Sonoma County to Vallejo for our bathroom remodel. We had an appointment scheduled with Katya (after driving an hour and a half) and we saw her walk out and take her lunch in the break room right before the appointment. She refused to come back from lunch even though we had an appointment scheduled. Staff was not helpful in finding someone else to help us. No one offered to help us, no one apologized. We asked multiple employees for help and all they said was "Wait for her to get off lunch" when she was sitting in the back refusing to come out for an appointment that I booked with her and she confirmed. A simple "Sorry about your appointment, let me find someone to help you," is all I would have liked to hear. One female employee behind the counter kept taking her mask off and they did not enforce other customers to wear masks. I had to ask a fellow customer to wear a mask and it made me very uncomfortable. This was in the pandemic and pre-vaccine. We had to wait in line again to meet with another rep and Katya had not saved any of our paperwork from our last meeting. The new rep Lillian had to redo the entire quote and, surprise, it was much more expensive than the original. We went home and ended up going with someone else for our cabinets who price matched and had amazing customer service. There was no way I was giving this store thousands of dollars after the way we were treated. We still purchased the granite from this store as it matched our shower kits we bought from them earlier in the year. We told the store multiple times we had a contractor coming on Monday 2/15 to pick up the granite both on email and phone and no one told us they were closed that day! We had to call back on Saturday to add a back splash piece and thankfully the woman on the phone said they would be closed on Monday, or the contractor would have wasted hours of his time driving to pick up materials. Unfortunately but not surprisingly, the back splash was never added to the order! When we spoke on the phone on Saturday, the employee said we would get a call back that day, never got it. This resulted in a stressful day on Tuesday of me and my partner calling and emailing about the extra piece, as the contractor was picking up when the store opened. They did not answer the phone or email until 10 minutes after the store had been open. "I'm here by myself, I'll call you back later" and a hang up was the response when we said we needed to add to our order and that our contractor was there. They never called back. The contractor had to go in and order the extra piece and call my partner to pay. The prices are not worth the atrocious customer service. I will never go back here.

Max Floyd

wish I could give half star for half the customer service I received, just returning a sample piece took me an hour and a half plus change. would not recommend if you want quality service in a timely manner. on top of the fact they falsely stated they had tile in stock which was not what we had ordered. didn't even bother to check to make sure it matched the order slip. also left me on hold on the phone for over 30 min, better off at Lowes.

Ryan Mathews

Amazing job all around - excellent service, quality materials, skilled tradesmen and great value! From designing the kitchen layout and choosing finishes with Katya, to interacting with the super talented installers, to conversations with Paul the owner - this company has their act together! They replaced our entire kitchen at our house in Vacaville and made great recommendations like venting the microwave to the outside and adding a pull out garbage can - we are thrilled with the results. Things that really stood out were the super detailed budget with line items, quick responses to our questions before and during the project, quality materials, attention to detail, cleaned up work areas every day, and an impressive turnaround time - 2 weeks total from start to finish. They have different specialists for each of the install functions and I was super impressed with their skills and attention to detail - demo, electrical, cabinet install, counters, finishing & trim, appliances install - all were great to work with and I have to say that everyone was really nice too. Adding in a few pictures. We're still getting settled into the new space so I'll update with some better pics once we do! Bravo Granite Store gang in Vallejo, job well done - thanks again!