SERVPRO of Northwest Ventura County

Timothy Smith

This type of business is difficult to review because it only begins with a tragedy such as a burst pipe. I am quite happy with the service but not the incidents that brought them to me. And no matter how satisfied I am, I really don't want to have the occasion to see them again. But if there is such an occasion, I know for sure I will call ServPro Northwest. No doubt about that. I am very happy with the job Jason and James did on two separate leaks recently in my closet and bathroom. They are consummate professionals and will make sure that the work is done to the highest standards with the right procedure. They arrived promptly as scheduled to do the work and then returned as scheduled each and every day to check and adjust the drying equipment. What most impressed me was the care they took to make sure any wall opening or baseboard removal or deconstruction was minimal and done very carefully and cleanly with a sealed containment. They took out a whole wall from my bathroom to expose the leaky pipes and mold but did not leave a speck of dust anywhere when they left. What was most remarkable is that they worked around the closet shelf so that I would not have the added expense of replacing it. You know for sure when they are finished and all equipment is removed that the job is done and everything is completely dried as efficiently as possible. And by the way, the office staff is superb. They answer immediately and give you precise details on process and cost on every aspect of the work and email estimated details and invoices upon request and can tell you exactly what the schedule is for each day and make adjustments if necessary. This business really puts the "PRO" in service.

Jennie Will

SERVPRO made a horrible situation, a little more tolerable. When you require a service like this come to your home, you are already feeling the stress of the situation and the potential of displacement and financial commitment, but add the current heat wave and COVID-19 concerns, I was really feeling the pressure. I had a leak from my air conditioning system and it had poured through my kitchen ceiling and the ceiling can lights. As a single mom that just started teaching virtually the day this happened, as well as my kids starting virtual school the same day also, I was at my breaking point. But when Jason Hulette and James Meza arrived the same day to assess the damage, I felt a huge relief. They were professional, organized, and knowledgeable. They needed to complete testing and position drying machinery in my home, but they used plastic and easily removable tape to seal off the area. Michelle, from their main office, called me daily to check on things and to schedule the next appointment around my availability. From the office staff, to the technicians, I felt like I wasn’t in this alone, and for that I appreciate their professionalism, their punctuality, and commitment to seeing the job through to the end. SERVPO will most definitely have my business again, if I unfortunately need it. On a side note, Jason and James were very kind to my dogs. This made me feel at ease too. Jennie

Debbie Greyshock

I want to thank Jason for his accommodations. We not only had water damage but it was also during the time that my husband was recovering from surgery. Jason was thorough and worked around our situation to make sure that everything was done as quickly and as efficiently as possible. Thank you Jason … We would absolutely recommend this company

Christopher Garcia

I'm a repeat customer of this chapter of Servpro. The unfortunate need to have to call a restoration company was somewhat softened knowing the professionalism I can expect with this Servpro operation. From the person that answers the phone to the team on site, everyone is always knowledgeable and polite. Their expertise certainly eased the pain of the overall incident; I highly recommend this company. Thanks, Servpro!