Kay Jewelers

Category: Jewelry store

Address: 9301 Tampa Ave Unit 179, Northridge, CA 91324, USA

Phone: +18188857244

Opening hours

Sunday: 11AM–7PM

Monday: 11AM–7PM

Tuesday: 11AM–7PM

Wednesday: 11AM–7PM

Thursday: 11AM–7PM

Friday: 11AM–7PM

Saturday: 11AM–7PM

Reviews

Peter Xaymountry

Jul 10, 2021

My fiancée and I came here to look at wedding bands, keeping in mind this was our first time. The first lady who helped us was very helpful while trying to find one that matches the engagement ring. But then another older lady came, I think she was the boss or manager. She told the lady who was helping us to go help another customer and she was more aggressive with going for the more expensive wedding band. She was also trying hard to push the engagement ring into these wedding band where it goes into the middle. I didn't appreciate that so I told my fiancée to not let her touch it again. She just kept showing us the expensive wedding band and after I told her we were just looking to see what would work since it was our first time, she lost interest and started texting someone on the phone while helping us so we just left.

Maria Espinoza

Mar 4, 2021

the people so mean i was trying to buy there and they were treat me like i could not pay it. i do not where is the manager but everybody has right to buy.

Jason S.

Dec 28, 2020

Very nice store. I felt welcomed. My sales rep was patient and really helped me to find a great gift for my wife's birthday. The store is clean and love the fact that they were following safety procedures.

barbrajdillon

Dec 26, 2017

I recently visited the Kay Jewelers in Northridge for a 6-month inspection of 2 rings. After waiting about 20 minutes for the help of a staff member (It was understandably busy given the upcoming holidays.), an older male staff member with glasses rudely refused to help me and said that he was too busy to do inspections given that he doesn't make commissions from them. He walked away from me to help someone else. Having driven a half-hour to the store, I waited another 20 minutes for another staff member and was overjoyed to work with Evan. He was thoughtful, patient, and tremendously kind in helping with the ring inspections, which also resulted in my making another purchase at the store. Evan more than made up for the negative experience and was a true delight!

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Questions & Answers

Does Kay Jewelers repair watches?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, every Kay Jewelers can examine and repair most watches. Kay Jewelers ’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay Jewelers regardless of where they were purchased.

Can Kay Jewelers resize a ring?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Does Kay Jewelers engrave jewelry?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers can engrave most jewelry. You can bring jewelry to be engraved at Kay Jewelers regardless of where it was purchased.

Does Kay Jewelers personalize existing jewelry?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay Jewelers also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay Jewelers replace watch batteries?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, every Kay Jewelers can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay Jewelers regardless of where they were purchased.

Can I bring jewelry to Kay Jewelers for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Do I need an appointment to repair jewelry at Kay Jewelers?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

No, most Kay Jewelers locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

Does Kay Jewelers inspect jewelry?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers can inspect your jewelry and test your diamonds for free.

Can Kay Jewelers repair jewelry?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay Jewelers also offers watch battery replacement and repair. You can bring jewelry for repair to Kay Jewelers regardless of where it was purchased.

Can Kay Jewelers appraise jewelry if it was purchased somewhere else?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers can appraise jewelry regardless of where it was purchased. Kay Jewelers offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay Jewelers’ website.

Does Kay Jewelers clean jewelry?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers can professionally clean jewelry for free.

Can Kay Jewelers do custom jewelry design?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay Jewelers can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Does Kay Jewelers do jewelry consultations?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay Jewelers ?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, diamond trade-ins purchased at Kay Jewelers are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Can Kay Jewelers repair a ring?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Yes, Kay Jewelers offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay Jewelers regardless of where they were purchased.

How long does it take for Kay Jewelers to resize a ring?

Kay Jewelers | Jun 9, 2022
Kay Jewelers | Jun 9, 2022

Kay Jewelers can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay appraise jewelry if it was purchased somewhere else?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay can appraise jewelry regardless of where it was purchased. Kay offers appraisal services in stores so you can easily find the value of your jewelry and get documentation. For more information on jewelry appraisals and events, visit Kay’s website.

Does Kay replace watch batteries?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, every Kay can examine and replace the batteries in most watches. You can bring watches for battery replacement to Kay regardless of where they were purchased.

Can Kay repair jewelry?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay offers a variety of repair services for rings, necklaces, earrings, and bracelets. These include prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement, chain repair, clasp replacement, earring back and post repair, and pearl restringing. Kay also offers watch battery replacement and repair. You can bring jewelry for repair to Kay regardless of where it was purchased.

Does Kay inspect jewelry?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay can inspect your jewelry and test your diamonds for free.

Does Kay do jewelry consultations?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay offers free jewelry box consultations. We also offer ideas for refurbishing or reimagining your jewelry into something new.

Can I trade-in or upgrade natural-to-natural diamond jewelry at Kay?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, diamond trade-ins purchased at Kay are awarded the full value of the original purchase price; the purchase price of the upgrade must be double the original value or more. Please see jewelry specialist for more details.

Does Kay repair watches?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, every Kay can examine and repair most watches. Kay’s watch care and repair services include battery replacement, seal and pressure tests, band sizing, crystal face and stem replacement, and full restoration. However, some watches have particular movements or seals that can only be replaced by the manufacturer. If your watch falls into this category, we can help you arrange for a repair through the manufacturer. You can bring watches for repair to Kay regardless of where they were purchased.

Does Kay personalize existing jewelry?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay can personalize jewelry regardless of where it was purchased. Personalization services include engraving or embedding a gemstone. Kay also offers free jewelry consultations and ideas for refurbishing or reimagining your jewelry into something new.

Does Kay engrave jewelry?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay can engrave most jewelry. You can bring jewelry to be engraved at Kay regardless of where it was purchased.

Can I bring jewelry to Kay for restoration or repairs if it was purchased somewhere else?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay will appraise, clean, service, and repair jewelry of all types, regardless of where it was first purchased.

Does Kay clean jewelry?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay can professionally clean jewelry for free.

Can Kay do custom jewelry design?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay can help you complete a custom jewelry design from scratch. Custom design services include combining a loose diamond and setting, adding custom details or gemstones, or starting with a sketch. Kay can also help you reimagine and transform an existing piece of jewelry – like turning a ring into a necklace.

Can Kay repair a ring?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay offers a variety of repair services, including prong and stone tightening, prong retipping, rhodium finishing, stone resetting, setting replacement. If you’re not sure what kind of repair your ring needs, you can bring it in for a free inspection. You can bring rings for repair to Kay regardless of where they were purchased.

How long does it take for Kay to resize a ring?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Kay can usually complete a ring sizing within a week. Ask a jewelry consultant for more details.

Can Kay resize a ring?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

Yes, Kay can resize rings regardless of where they were purchased. To resize a ring, you can either walk-in or make an appointment on our website.

Do I need an appointment to repair jewelry at Kay?

Kay Jewelers | May 10, 2022
Kay Jewelers | May 10, 2022

No, most Kay locations are not requiring appointments at this time, but if you would like to make an appointment, you can do so by going to our website.

What are the Covid safety practices like here?

Anonymous | Sep 7, 2022
JAY “MEY” Gutierrez | Sep 7, 2021

Mask required

Do you buy jewelry? I have a diamond tennis bracelet and gold, silver diamond necklace I would like to sell.

Cindy Morris | Sep 8, 2018
John Mac | Sep 7, 2021

These guys are a corporate chain of jewelry stores. They probably don't plus did they ever answer you back?

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Thanks! Your question is awaiting moderation.

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