Thurston Honda

Maricruz Alvarez

Luis from Honda..very young but yet very respectful not pushy at all and with the most humble customer service. He helped me get my Honda at the payments I was able to afford. Good looking out💯💯💯

Mathew Paquette

This was the best auto purchase experience I have ever had, period! The dealership and especially Kevin Brown, went above and beyond to help me get the truck my business needs. I cannot stress enough the appreciation I have for the patience and care taken by Kevin and the team to understand my needs, preferences and budget. They nailed it!

Kennedy Schroeder

Terrible experience. Bought a brand new car, had 3 miles on it when i test drove it. My salesman was great, didn’t seem pushy and was very informative. They did a full detail before i left (don’t know why, the car was literally brand new.) Not sure if it was the detailers first day on the job or if they just don’t care to train their employees, but the detailer used the incorrect brush to wash my car and put swirl scratch marks ALL over the car. every single panel. Obviously upset, considering this NEVER would’ve happened as i would’ve taken precaution and washed this vehicle CORRECTLY, i let my salesmen know. I already had an appointment to come back to put the Zürich shield on, so my salesman was apologetic and said that they would buff out the car when I came there for that appointment. When I came in, i spoke with a manager who was less than happy to help me, made me feel like i was bugging him. Didn’t even apologize for his employees lack of training/mistake. I explained and showed him the swirl marks, and he told me he “wasn’t sure who washed the car that night” but assured me the detail dept would take care of it. after about 3 hours of waiting the manager brought me back to detail so i could see the car. There was still visibly swirl marks all over the decklid and any panel that was hitting immediate sunlight. Clearly upset, pointing out scratches to the men, The detailer asked if i wanted him to buff it again, which i obviously said yes. So they rebuffed the trunk lid, and assured me at least three times while standing there that they buffed THE WHOLE car. The manager had disappeared by this point, didn’t even wait around to see if i was satisfied. The detailer sent me off. Well, after taking the car home it is clear they did not buff the whole car, and more than likely waxed it to make it seem like it was buffed. I’m furious and beyond frustrated, my brand new vehicle has swirl marks on the entirety of every single panel as if it’s 5 years old. I’m not sure what route to take but obviously the dealership stops caring once you sign the papers and walk off the lot that first day. I even filled out the survey, explaining how frustrated I was and how unprofessional the manager treated me. No one contacted me. So now I am stuck with a car that puts me in a bad mood every time i walk up to it or walk away from it because i see swirly scratch marks all over it. I would recommend looking into different dealerships with knowledgeable and professional management, as Thurston Honda lacks in this department completely. As for my scratched paint I don’t plan on returning to the dealership as they clearly cannot do the job correctly, and plan on reaching out to BBB in regards to what steps to take next so that I can fix the dealership’s damage done to my paint.

Michael Cooper

Great dealership. Bought two new Honda's from them. Always friendly and super helpful. Arthur the parts guy is awesome. Best dealership I have been to with the exception of the old Saturn dealership in. Santa Rosa. I trust them and recommend them highly. Love my Ridgeline from day one. Been a fabulous truck. Love to have a new one but can't afford it. Thanks gang.