SMUD

Category: Electric utility company

Address: 6301 S St, Sacramento, CA 95817, USA

Phone: +18887427683

Opening hours

Sunday: Closed

Monday: 8AM–6PM

Tuesday: 8AM–6PM

Wednesday: 8AM–6PM

Thursday: 8AM–6PM

Friday: 8AM–6PM

Saturday: Closed

Reviews

Khrisstar Stroman

Aug 23, 2022

]shoutout to shawn for great customer service representative πŸ‘ he's excellent give that man a promotion and a raise πŸ‘ im glad he's helping family's mother like myself its hard put here in this economy.

M M

Jul 15, 2022

See them out weekly and all but they haven't added or fixed any streets lighting or lights on roads so on and so forth, very unsafe dim lights or no light at all throughout county city and all the communities. The state needs to do better this is very concerning especially for young women kids and everyone in public. Plus many businesses stay with overly bright lighting all night to protect buildings but is actually hazardous to blinding drivers hopefully they will see improvements.

James Caplan

Jul 12, 2022

They try to get their customers to pay for problems created by SMUD. Recently had a blown transformer due them not trimming branches they should gave done a while back. It took out two of our appliances. Technician that was working on blown transformer after we got power back said to call an electrician and appliance technician, and if that didn't work to file a claim with smud and we would be refunded. We did all of that only to get a denial letter for our claim stating we had 60 from date of letter to take legal action. So we are supposed to come out of pocket more and further tie down our legal system because you dont want to do the right thing? They damage your property while making repairs and do not fix the damages. Maybe just be honest with your customers so the don't spend time and money getting an electrician and appliance technician. Bad business.

Gretchen

Feb 12, 2022

I recently had the pleasure of working with Grace, an Energy Specialist with SMUD. Her assistance was placed in my path right when I needed it. She provided me with resources for financial assistance and instructions on reducing my energy usage which greatly impacted my day to day. I have worked in customer service for over 20 years and know a genuinely dedicated employee when I see one. Grace was detailed, friendly and easy to talk to and best of all responsive. SMUD offers more than just electricity to Sacramento!

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Questions & Answers

Show me list of people that overpaid smud?

Sarah Oneal | Sep 8, 2018
Judy Browdermoss | Sep 7, 2020

Go to smud website and keep scrolling down to claims. They have a list of names. Good luck. Please share with others. Good luck. They owe me nothing.

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GET AN APPLICATION FOR LOW INCOME SENIOR HELP TO PAY BILL

M Hom | Sep 8, 2018
SMUD | Sep 8, 2019

Hi Mabel, You can find an application for our low income assistance at: https://www.smud.org/en/Rate-Information/Low-income-and-nonprofits

Policy auto repair

Josephine Ambrose | Sep 8, 2018
baktavar baba | Sep 8, 2018

You can call SMuD helpline they will help

Smud bill was paid in full $87. Twice, (accidentally) last Month,10/14/17 #1pd.online #2.pay station. Today I see! Bill for$140. Past due Bill. Pay immediately. Shouldn't the 2nd pymt. Go to this months bill? . Thank you.

Gloria Garcia | Sep 8, 2018
Jose Jimenez | Sep 7, 2020

I am waiting on my roommate to get his check his boos said he would have it tomorrow please give me until then a do apologize for the inconvenience. Thank you

To keep costs down what is the best time of day to do laundry?

Carmen Briones | Sep 8, 2017
SMUD | Sep 8, 2019

Hi Carmen, the best time to do laundry would be anytime before 5pm or after 8pm. In the Summer it would be best to do laundry earlier in the day or later in the evening as we also have mid-peak rates in the summer. Learn more about our rates and try out our Time-of-Day cost estimator here: https://www.smud.org/en/Rate-Information/Time-of-Day-rates/Time-of-Day-5-8pm-Rate/Time-of-Day-Cost-Estimator

My power / SMUD was shut off due to non payment. However I paid it last night and my power is still off there closed today and need to know how I can get this back on

Jason Osborne | Sep 8, 2019
SMUD | Sep 8, 2019

Hi Jason, We have a 24 hour line you can reach for emergencies (generally used for downed power lines and outages) at: 1-888-456-7683

What time lights are coming back on

Shedbloodb4tears Shedbloodb4tears | Sep 8, 2019
SMUD | Sep 8, 2019

Hi! you can check anytime on the status of an outage on our outage map at: http://www.smud.org/outages

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I need a walk in payment center.

Art Johns | Sep 8, 2018
SMUD | Sep 8, 2019

Hi Art, You can find payment centers on our website here: https://www.smud.org/en/Customer-Support#Pay-Station-Finder

What is homepower service?

Janice Simpson | Sep 8, 2018
SMUD | Sep 8, 2019

Hi Janice, HomePower is a service we offer where you pay $5.95 a month added to your SMUD bill and can get up to $500 in electrical service on your home. Learn more at : http://www.smud.org/homepower

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Where is the SMUD customer service center?

Janea Little | Sep 8, 2018
SMUD | Sep 8, 2019

Hello Janea, we are located at 6301 S. Street, Sacramento

I accidentally paid my bill two can I get a refund

Julia Mays | Sep 7, 2020
Stargazer Y | Sep 7, 2020

You will have to call and ask.

I'm interested in getting a smart thermostat. Does SMUD have any rebates, deals, sales, specials that will hold the cost down?

ralph jacobson | Sep 7, 2020
Tami Stockton | Sep 7, 2020

Yes, check out www.smudenergystore.com

Is there a way to find out if i will have to pay a deposit to turn on service? I dont have a apartment yet so no address yet.. Just want to know how i can find out

Cortney Kavanas | Sep 7, 2020
David Adams | Sep 7, 2020

If you're new customer and never had service there is no deposit money needed

I need a permit to shut down power because I have to change my circuit panel. Where I go first?

꧁ TΓΊ Muy Bien ꧂ | Sep 7, 2020
Stargazer Y | Sep 7, 2020

Call Smud. They can answer your question

When does peak period pricing change ?

Just Jules | Sep 7, 2020
Samuel Guzman | Sep 7, 2020

June 1st - sep 30th is summer rates. Oct 1st - may 31st is non summer rates. Smud.org/rates

How do I report a neighbor's trees touching a transformer?

Maedene Lum | Sep 7, 2020
Stargazer Y | Sep 7, 2020

Call Smud. They will help you.

In Sacramento do we need to have SMUD and PG&E?

Olivia Kassis | Sep 7, 2020
Stargazer Y | Sep 7, 2020

Some people do. I have only smud because everything in my home is electric. In the past I have had both. PG&E would supply my gas and Smud supply my electricity, in Sacramento.

Had a represenative at the door asking if I will make an appointment with "Synergy". I just received a paper in the mail from Synergy claiming to represent SMUD and PG&E. What is all this about? Can't I still deal with SMUD directly

Patti Schlenker | Sep 7, 2020
David Adams | Sep 7, 2020

No in order to get the deals you have to go through them and I believe it just a gas deal and if you're not paying a whole lot on gas it's not good deal but I know I use to sign people up with Vista who gave you unlimited gas for 99 cent's per day

Where is the turn off for the electric in my home

June Crossley | Sep 8, 2019
Elizabeth Brown | Sep 7, 2020

Where.is the turn on for the electric in my home

What are peak hours during weekend

Lucinda Peterson | Sep 8, 2019
Stargazer Y | Sep 8, 2019

No peak hours on the weekends or on some holidays

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We gave you $180 deposit FOUR years ago, it has never been refunded or applied to our account! We've also written you twice within the last few weeks and no one has replied. How do we go about getting this money refunded or applied to our account?

Deb Parry | Sep 8, 2019
SMUD | Sep 8, 2019

Hi Deb, please give us a call at 1-888-742-7683 to discuss your account details. Thank you!

When does the summer peak usage pricing end?

Debbie Crisafi | Sep 8, 2019
SMUD | Sep 8, 2019

Hi Debbie, summer rates end September 30. The Summer rate period is from June 1 - September 30. The non-summer rate period is from October 1 - May 31.

What is the deposit to turn on electricity?

Julie C. Van Der Volgen | Sep 8, 2019
SMUD | Sep 8, 2019

Hi Julie, we don't charge a deposit to start electric service at a new address. A deposit may be required for current customers, depending on previous payment history. If you have questions, you can give us a call 1-888-742-7683. Thanks!

What is a good conservative temperature to keep or thermostat at between 5 and 8 PM on weekdays

sarah caballero | Sep 8, 2019
SMUD | Sep 8, 2019

We recommend pre-cooling your home with a programmable thermostat before the 5-8 p.m. Peak period. You can find more about our recommended schedule at https://www.smud.org/en/Rebates-and-Savings-Tips/Energy-Savings-Tips#Thermostat-settings.

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How does SMUD determine how to bill a customer? My Doctor want's me to keep me house at 72 in the summer and higher in the Winter? I need to know how to go about thst

Lois Vincent | Sep 8, 2019
SMUD | Sep 8, 2019

Hi Lois, customers are billed based on how much electricity they use, measured in kilowatt hours (kWh). If you have specific medical needs you may qualify for our MED Rate discount. Please give us a call at 1-888-742-7683 to find out if you qualify.

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How can I get a refrigerator threw smud. My just broke down, and I am low income. I can't afford to buy one.

Irene Stebbins | Sep 8, 2019
Jesbaam Sanchez | Sep 8, 2019

This link will allow you to schedule a time for SMUD to come by and pick up your old appliance. It also will give you more information for any incentives. https://www.smud.org/en/Rebates-and-Savings-Tips/Recycle-my-Refrigerator

What are the times for extra cost for appliances?

Sarah Henninger | Sep 8, 2019
SMUD | Sep 8, 2019

Hi Sarah, the peak time period for our Time-of-Day rate is from 5 p.m. - 8 p.m. Try to shift your electricity use to lower-cost times (the other 21 hours of the day, or anytime on weekends or holidays) to help manage your electricity bill.

I lost my bill how can I pay it

Linda Hill | Sep 8, 2019
Pac Marley | Sep 8, 2019

Over the phone but calling the number or online

Is time of day rate only M-F?

Karen Land | Sep 8, 2019
SMUD | Sep 8, 2019

Hi Karen, yes. Time-of-Day is only M-F. You can read more about time of day at: http://www.smud.org/timeofday

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Would smud not hire me for having a tattoo?

Noah Powers | Sep 8, 2019
Jesbaam Sanchez | Sep 8, 2019

I will be honest I don't have a tattoo, but I have seen people who does have tattoos. It depends also where is it located and if it's extremely visible. If we are talking about like tattoos all over your body and head then that's is tough. But if a tattoo can be hidden underneath your shirt or pants then it won't be a problem. Again I have seen people that has tattoos but they have them nearly invisible or hard to see. But also it depends if you are a good person and employee and doesn't have a bad record then you are all set.

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Is there some kind of help if I get a new a/c equipment for my house?

Jesus Herrera | Sep 8, 2019
Sherry Ankeny | Sep 8, 2019

I think if you contact SMUD they can help you choose an energy efficient one.

Is the service out in north arden area

Diane Buckley | Sep 8, 2018
Gregory Brutus Jr. | Sep 8, 2018

Yes. Sacramento Municipal Utility District(SMUD) IS the major electricity supplier for Sacramento. Pacific Gas & Electric (PG&E) supplies the gas for Sacramento.

I need a copy of my June bill can I go online and email it to school ?

Roy Cobb | Sep 8, 2018
SMUD | Sep 8, 2019

Hi Roy, If you are signed up for My Account, you can go into your account anytime and download a PDF of your bill to email to your school.

I live City of Folsom area. How long power off? Now 7 Am.

Yong Byon | Sep 8, 2018
Jaden | Sep 8, 2018

Depends on when they get out there to fix the issue

Do we get a better rate if my wife is on oxygen

Chuck Cochran | Sep 8, 2018
TASTY! SpecialtyFoodMarketing | Sep 8, 2018

You get a β€œmedical discount” if you require medical devices the run on electricity. You can download the form and you need a doctor to sign off.

By mistake I've sent $173.2 7on Jan 25, 2018 to SMUD instead of Sacramento County Utilities Billing. What can I do to have that amount back to my checking account?

Thai Do | Sep 8, 2018
baktavar baba | Sep 8, 2018

You can call SMUD customer care they would help you

could you send me a paper monthly bill from now on,I can no longer access your website.

Henry Escajeda | Sep 8, 2018
baktavar baba | Sep 8, 2018

I dont think monitor messages here.. you can call thier helpdesk

Palm tree leaves on power poll and power lines. Called smud / selected outage, hazardous and recording said to call back during working hours! !

Sarah Tellez | Sep 8, 2018
baktavar baba | Sep 8, 2018

Ok you can call SMuD helpline

Do you still work with company’s that finance new AC/heating systems? And if so can you send me the link?

ALICE Jaehne | Sep 8, 2018
baktavar baba | Sep 8, 2018

No idea.. you can call SMUD helpline

I am building a fence with a gate. In the past I know the electrical panel had to be in front of that gate on steet side. Now with Smart Meters can the gate be in front of the panel?

Rob Giusti | Sep 8, 2018
baktavar baba | Sep 8, 2018

You can call SMUD helpline

6231 Burich Avenue #77 Citrus Hts, CA 95610 My grand daughter is moving to this address and she is a college student and works two jobs. We need to know what she needs to get SMUD in her name and turned on if necessary?

Denise Nelson | Sep 8, 2018
baktavar baba | Sep 8, 2018

You can call SMUD helpline they would assist yoy

I lost power from our upstairs bedrooms and kitchen lights, what do I do?

Mrs B | Sep 8, 2018
lei green | Sep 8, 2018

Check the breaker box

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