Redwood Toxicology Laboratory

Laura Laura

They have horrible customer service. I called the phone number asking a question (because that’s what people do when they need help) and the customer service representative literally cut me off mid sentence and asked me what I needed help with, then she sighed as I continued to ask what I needed help with, and pretended to have a nice voice as she sent me to the wrong person. They need to get properly trained on being civil with people that call in; they are the face of the company and this face was NOT pretty. I didn’t catch the woman’s name but if the lines are recorded it’ll be there.

Steven George

We have been using this lab for several years and are very happy with the level of service they provide. Sometimes they get busy and GCMS confirmations take a bit longer to arrive but this can be said of any SAMSHA certified lab. It's nice to be able to reach the toxicology department should we have any immediate needs.

Seth Niemczak

THERE MOUTH SWAB TEST used ARE UNRELIABLE. my wife and I used this laboratory for our situation & 8 different drug test came back positive for alcohol. We went to a different lab (it's called any lab test now, which I HIGHLY RECOMMEND) and had a hair follicle test done proving in a court of law there test are unreliable. We paid out of pocket $200 for the hair test, which went back one year, all results were negative, no alcohol was consumed. REDWOOD DENIES ANY OUTSIDE SUBSTANCE CAN CAUSE FALSE POSITIVES. I RECOMMEND YOU GET OUT SIDE TESTING DONE. THIS PLACE IS A JOKE!

Kelly Babineau

I am an attorney in California that was referred to this lab for possible assistance on a retest. The people at this lab were incredibly rude. They hung up on me during the first call and when I called back they were defensive and rude. They indicated they "do not work with attorneys." I find that odd, because if they were impartial, why would they care who used their services?