Verizon

Category: Cell phone store

Address: 410 El Cerrito Plaza, El Cerrito, CA 94530, USA

Phone: +18008801077

Opening hours

Sunday: 10AM–5PM

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: 9AM–6PM

Reviews

Marlon Maus DrPH MD

Aug 24, 2022

Torture??? YES! I came to the store after spending over an hour on the phone trying to talk to someone from customer service. As soon as I arrived and I told them that, instead of helping me, they said the wait there was two hours. That I was better off trying again on the phone. If you have any choice for a mobile provider other than Verizon….

gir terr

Oct 2, 2021

I have to wait for 2 hours I was told by manager she wasn’t friendly and she didn’t want to answer any questions,this place was packed What disappointment

Diya Li

Jun 3, 2021

They were able to quickly solve an issue that I’d been struggling with for a week. I was a little nervous because of the other reviews, but all the staff I interacted with were very friendly and helpful. The store was clean and not busy. Good COVID protocols as well.

Johnie Kindle-Murphy

Sep 10, 2020

I got a new Google phone a couple of weeks ago and the microphone went out last night. We stopped taking out the Asurion insurance on our devices because the are so difficult to deal with then they just send you a refurbished phone that tends to not last long. Went into the store today and after a short wait a young man Cameron helped me said it was covered under warranty and even gave me advice on how to register my new screen protector so I don't have to pay to replace it again. Cameron had me in and out of there in five minutes. I was expecting the ordeal to be much different and was pleasantly surprised.

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Questions & Answers

Is 410 el cerrito plaza a corporate verizon store

Lubov Mazur | Sep 7, 2020
Kathy Klatt | Sep 7, 2021

Terrible public relations. I had to make an appt called on Thurs appt wasn't till Sunday. What a joke I walk in & Vanessa ( person who sold me $200. phone) is sitting playing with her phone w/ no other customer in the store. My appt was 12:30 but I was told as much that I was lying as they don't have my name or take appt on 1/2 hr.

What are the Covid safety practices like here?

Anonymous | Sep 7, 2022
Keith Johnson | Sep 7, 2021

Very stringent, which is a good thing. Face protection plus physical barriers and sanitizer stations throughout. Also by appointment only.

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