Hertz Car Rental - Santa Monica - Santa Monica Central HLE

Alina

Great&fast service and good car choices. I stopped by on Tuesday as I needed car for Wednesday they gave me couple options on the spot. I picked it up the following day, when I returned it they gave me discount as well. 👍

JJ Ullrich

My wife and I live a few blocks from this location in Santa Monica and the staff here has been great with everything. Professional and helpful with everything. Sure, they aren't open the same hours or have the same amount of cars that the LAX Airport has, but the convenience of a neighborhood location outweighs both of those items for us. We love being able to walk a few blocks to pick up a car and they always have at least one or two cars from each category which is fine. Again, we've had great experiences here at this Hertz in Santa Monica and will continue to rent here...great job! JJ Ullrich

Cindy V.

If I could give them no stars I would. I received the car halfway full and I always return my car exactly how I received them. So I turned it in halfway full and I'm Overcharged nearly 100 because they said it was given to me full. I knew I should of took a picture but I trusted them entirely too much. Now, I would never decide to pay $100 versus putting extra $20 of gas. We are struggling through a pandemic but of course corporate companies like these want to overcharge you for any and everything. I am disappointed in the incompetence of the employees here and the lack of attention to detail. If I did receive it full I would have no problem returning it fool, that is what your suppose to do. What I have problems with is being overcharged for what I didn't do.

Fernando Rodriguez

Double terrible experience. I reserved a luxury sport(Camaro SS)car to be used for 24hs by phone just to arrive there and being given a cheaper class one.(Also to add when I was doing the paperworks the lasy fat black guy started mocking me because of my english, for REAL?) They said they where sorry and that they would search for one and call me to make the swap. They never called so I search myself in their page, took the phone explained everything and made a reservation for the next day for the category I wanted. Next day I arrive, leave the car in returns, make the paperwork, go outside and when they bring the "new" car... it was the exact same car I have just returned minutes ago!!!! I got mad. Was too much. The guy raised his shoulder like saying I m sorry but you ll have to deal with it. Instead of trying to solve the mistake they wanted me to go to other Hertz locations to try luck!! I had to insist for him to resolve the problem. Finally he called their LAX location and told me there was a Camaro SS there. Went and of course.. was a lie. There wasn t... But at least they had a Mustang Gt, took it and enjoy it but losing lot of time AND mony AND patience. O and forget about any kind of conpensation