Family Care Medical Group

Annie Knight

It is very difficult for me to trust doctors because I have had my share of misdiagnoses and unprofessionalism. Dr. Procopio is the gold standard when it come to patient care. He really listens to me and doesn’t make me feel like I am a burden. Whenever I ask a question I don’t feel like he is in a rush to leave the room. His bedside manner is excellent and he has an amazing attention to detail. I never felt like I couldn’t come to him about any of my medical issues.

Kimberly Brooks

On March 3, I contacted this physicians' office because after reviewing both my partner and my insurance policies, this was one of the places that accepted both of our insurances. Our prior physician had closed their office in December, and I had been lax about finding somewhere new. I had a 15 minute phone conversation with a receptionist who confirmed they WERE accepting new patients, took both of our information including existing conditions, and said that since I did not have a specific physician in mind, she would put our information into a "rotation" and call us back to make appointments. On March 12, she returned my phone call to inform me that they were, in fact, not accepting new patients. I said okay and thanked her, but then made another phone call this morning with my number blocked, on March 13, and asked if they were accepting new patients who took our specific types of insurance. The person who answered the phone confirmed they are. I also checked both insurance websites again and found their office still listed as accepting new patients. This makes me have to wonder what this issue is. Do they get such high reviews because they simply refuse to see patients who have existing conditions? Because they refuse to see patients with certain types of insurance, but it can't be that, right, because they claim to accept those and be accepting patients? This leads me to believe that it's the former...they just don't want to see patients who need actual ongoing medical care because that might involve some effort or involvement. It's for the best, I guess. My partner left his previous practice and came to mine because it felt like a cattle run of medical care, and after this experience of being turned away for what feels like being "too sick", I'm guessing this place is very similar. For information's sake, I have COPD and Fibromyalgia, but the fibro is managed by another physician. He has high BP and Diabetes, but both are well managed with medication.

Laurie Clark

I have been a patient here for about 5 years. Over the last 18 months, the two times I've had issues for which I'd like to see my doctor (Alice Miller) have been nothing short of a circus. For one, UPDATE YOUR HOURS ON YOUR WEBSITE. It says they open at 8 on Fridays, but after I left a message for the on-call doctor and received a call back at 9, I expressed that I had been trying to get through for an hour and was rudely told they don't open til 9. When I explained that their website says 8 am, the doctor told me "No, No it doesn't" and continued to speak over me until I said that I was in fact looking at the website at the moment and the hours for Friday were 8-4:30. Second, last time I went there (after many back and forth phones during which an NP was trying to determine if my symptoms were enough to make me come in) I was told they would follow-up with me at the end of the week. I never received a follow-up call. Great patient care. I'll be using Crouse Medical Practice from now on.

Melanie Behlen

Dr. Miller is the best in Syracuse in my opinion. She is my son's doctor as well, and every experience is respectful and informative. She deserves a plaque on the wall of great doctors!