Jackson Memorial Hospital Emergency Room

Heather Mamatey

I arrived at the ER in an ambulance at approx 8pm on a Saturday night. I immediately noticed the cold indifference of most staff towards the patients. At one point I was crying from pain and staff would saunter past me as though I wasn't there. One Nurse, a white woman in her 50s named Kathy, gave me the chills her interaction with me was so devoid of any kindness or concern. I was still in tears when I did my intake with her and she actually told me, her face hard and mean, that tears won't help me and they see people cry all the time and it won't make any difference. Wow. I stared at her and said "You can't tell the difference between real tears and fake ones by now?" She decided I wouldn't be allowed any water while I was in the ER, which is policy with certain medical issues. I understand that however the rule was not meant for ERs that keep people needlessly waiting for so long. Forcing a patient to go without water for 12 hours should NOT be allowed. There were staff who circled the floor all night and displayed condescending arrogance to the patients. I was finally admitted to treatment after 12 hours and placed on a gurney where it was just the same drill of waiting and being ignored. By that time it was 8am and I noticed that staff arriving for their shift just ignored me, not making eye contact. Instead I got to listen to all of them laughing and joking around and having a grand old time. I felt completely invisible. The only treatment I received was some X rays. Other treatment had been ordered by the doctor however I just sat and sat. No nurse picked up the order and came to meet with me. I realized if I waited for the other treatment I could very possibly be stuck there for another 5 hours. I was desperate to leave and I checked out, which the doctor assigned to me seemed to think was very odd. I requested that someone please call me with the X ray exam adults and she said they were too busy. Now I am having to deal with the adminstrative staff to get these records. One of the admins told me that her department gets complaints all the time about the ER. One thing I thought was weird is that some of the patients in the waiting room didn't look sick. I sat next to a couple who were chatting and a woman on her cell phone talking about work. You could tell the people who legit were suffering but there was no allowance given for this. You just had to wait with everybody else. The staff doesn't like or care about the patients - you could just FEEL it. I will never ever go to this ER again.

Noslen Martínez Pérez

Think twice before go to this hospital looking for medical assistance. My wife is 9 week pregnant and bleeding and they make wait up to 6 hours in a emergency room in a seat for get the results and see a doctor.

Maria Barrientos

I have been in health care for over 40 years so I understand how an ER works. People need to understand the definition and concept that an ER stands for Emergency’s Room and it is for life threatening emergencies. Life threatening means you will die without medical care. Majority of people who visit an ER are for non emergency illnesses, meaning you should be seen by your primary or in an Urgent Care Center where you will have to pay for the service. Urgent care centers care includes some fractures, sprains, fever, a cold, asthma attacks. Many patients expect free healthcare so it’s easier to go to Jackson where payment is requested but you can be billed. Jackson Memorial is a trauma center meaning they provide care for critical patients with major injuries, auto accidents, burns etc. some patients are flown in via helicopter. It is common sense that these patients will be seen first. Treatment is not provided in the order that you arrived but in the seriousness of the illness. I personally visit their Urgent Centers which are excellent, but if my condition is life threatening, I will choose Jackson Ryder Trauma in a heartbeat. God Bless the heroes that make up Ryder Trauma.

Graham Gilbert

If I could rate lower than one star, I would. This hospital really needs to step up its game. We are currently approaching hour number 4 waiting for my dad to get care in the emergency room and we are considering leaving. There are patients ahead of him who have been waiting 13 hours! What is your major malfunction Jackson Memorial Hospital? Why can’t you get it together and provide fast, quality care for your patients? Other hospitals do it, why can’t you? I am going to make sure we never take my dad here ever again. Avoid this hospital at all cost. You are better off driving an extra hour if need be to reach a different hospital.