Midas

Crystal Johnson

I ran over a piece of white towel on the highway. A piece of it got stuck underneath my car and was making terrible noises. It sounded like my car was scraping something. I took it in the morning and got an appointment for that afternoon. Thirty minutes after dropping it off they had removed the object and charged me nothing for the excellent service. I am grateful and impressed because with their courteous and pleasant interactions with me.

Andrew Dob

I took my vehicle here for a few issues I was having and general maintenance. Anthony is a very knowledgeable and precise mechanic. He diagnosed my car quickly and had it repaired fast as to not inconvenience the rest of my day. I would recommend having Anthony look at your vehicle for any problems that occur!

Troy Suggs

I have a Genesis G80 which wasn't riding right after I hit a pot hole on Roosevelt Blvd - really the city should be paying for it but you know how it goes. I dealt with Anthony who identified the issue as being a bent front rim which I found isn't easy to find I got the 1st rim which turned out to be the wrong rim since my rims are staggered which I found out from Anthony no one else mentioned that not even where I purchased the rim from. Anthony was very patient with the whole back and forth situation of me getting the correct rim which took a few days and when I finally got it right and brought the rim to him in the middle of his busy day he worked on it right away he was professional and efficient I would definitely use this Midas again based on that service

Darryl Pearson

On Friday, December 18, 2021, I had a scheduled appointment for my car’s vehicle inspection at the Midas located at 8141 Ogontz Avenue, Philadelphia, PA 19150. In addition to having the inspection done, I requested that my breaks be checked. Once the car was checked in by Anthony Veneri, service writer, I opted to leave the car and returned home. Several hours later, I received a call from Mr. Veneri informing me that the car failed inspection siting the rear brakes and rotors needed to be changed in order to pass. In addition to the breaks and rotors, the service rep. also suggested that the wipers and brake fluid needed changing. Understandably, upselling is how service stations remain in business. The estimated cost for the work was a whopping $1000.00. Yes. A $1000.00 U.S. dollars for what amounted to a simple brake change! After expressing some concern, the dollar amount quickly changed from $1000.00 to approximately $700.00. Needless to say, I did not pay either amount and retrieved the car, paying for the emission portion of the inspection only. From there, my father and I went to a nearby AutoZone and purchased high quality breaks and rotors for under $170.00. The car was then taken to an independent mechanic who inspected the brakes and rotors and found that nothing was wrong with them (refer to the attached photographs). On Monday, December 21, 2021, I returned to the Midas shop where the car was initially inspected and, again, spoke with Mr. Veneri. In my possession were the original brakes and rotors. I presented them to Mr. Veneri and expressed my concerns. Mr. Veneri conducted a visual inspection of the brakes and rotors, and attempted to bring to my attention a “line” that the mechanic may have used as the basis for the inspection fail (refer to the attached photographs). Again, I expressed my concerns and dismay as to why, without professional cause, the car failed inspection. Given the evidence provided to Mr. Veneri, to his credit, he did not attempt to justify the inspecting mechanic’s actions, and subsequently “passed” the car. In conclusion, the purpose for this letter is to bring to the public’s attention of what I would describe as this location’s (Midas) deceptive practices. For its many social issues, our great nation is second to none. When I travel abroad, no matter where I go, I am immediately recognized as a free and proud American by the locals. But if I am to be totally honest, what sticks out the most about America, is the currency. And that fact is one that I truly cherish because, no matter where I go, the American dollar is accepted. That being said, my money is accepted everywhere in this great nation, therefore, Midas has lost me as an honest, blue collar, hardworking customer. I would NEVER recommend Midas to anyone; that includes family, friend or foe! Regretfully