Trophy Bikes

andre.p

After reading the reviews listed here, I decided to take a shot at having my bike serviced at Trophy. I'm not sure my experience is entirely unique, but it might be helpful to anyone interested in visiting this shop. I brought in my bike to have my wheels aligned. I've been riding an '86 bike that probably needs a lot more work, but since I rely on it for commuting I decided to deal with one problem at a time. Through phone calls and an in-person conversation when I dropped the bike off, I was feeling really good about my decision. They had the work done by the end of the day (nice!) and I could absolutely feel the difference in the quality of my rides. After about five days and only one ride, I pulled my bike out for a ride and noticed that the rear wheel was locked against the frame. Carried it to the shop, explained the situation to the person at the counter and she was really friendly and helpful and took it to the mechanics. I heard her explain the situation several times to what sounded like a frustrated mechanic, which was a little upsetting but I can understand they've probably got other things to deal with. Now here's the kicker, after a few days of riding I can see the wheel is still not properly aligned in the frame. I can't really afford to continue this cycle so I'll be looking elsewhere for repairs.

Paul Ricchiuti

I brought them a brand new set of Schwalbe tubes, tires, and tire liners to replace on my current bike. When I picked up the bike, the tires were on backwards. Had to wait another day to pick up the bike and on a ride, the brand new Schwalbe tube broke. Have to assume it had something to do with the install.

Ian Evans

All around terrible service, rude, and unaccommodating from start to finish. I never write reviews.. but something about this experience just rubbed me the wrong way. Here is how it went. I bought a bike.. Costumer service was bad. Rode the bike twice. Second time I rode the bike it broke. Tried to return the bike. Charged a 90 dollar fee for “restocking”. I paid for a bike that was broken or “unaligned” as I was told. A bike that the Shop themselves put together. When I asked for my money back I got hit with a fee.. Here’s the thing, if you value costumer service then this isn’t the bike shop for you. If you are someone who is new to biking and you want a little guidance then this isn’t the place for you. If you value convenience then this isn’t the bike shop for you. If you know what you want and know how much it should cost then maybe they can help you. But it’s very likely that they won’t appreciate your business. Out of the hundreds of bike shops in the city I just chose the wrong one.

James Potts

Have been in here a handful of times over the past couple years. These guys have always performed great work on my mountain bike and all the employees there are very knowledgeable. They don't throw any shady sales pitches at you, they simply love bikes and want to make sure you are happy with the service and product.