Ashley

Miguel Garcia

Broken, loose and missing parts. The seller added Installation and delivery fees, that suppose to be free (limited time offer they did not fulfill, even after I asked for it multiple times). After 8 months and multiple deliveries, I got my bedroom set and the installation crew. They broke the bed, did not inform me about it, or the missing parts, or the missing screw holes on the bed that made the bed unstable. After I noticed it, called Ashley customer support, they requested for pictures and after a few days the second crew wave arrived with terrible terrible attitude. Used to buy everything in here, now I need to reconsider another store.

Mariel VanAllen

Ali was very pleasant and helpful, yet didn't "hover" over us as many salespeople do. He neglected to mention an extended warranty (which would have been helpful), but was great overall. The store is very clean, open and airy and furnishings are well presented. Open on Sundays too, which is a plus for many busy people.

Brett Rosier

Rude employees. Heard good things about Ashley but my visit experience gave me no reason to return. Floor people would offer help only to walk away when what you asked about was not a big ticket item but rather something affordable. Was left to try and figure out what they had and ended up walking out and was actually glad since I was not important enough for the place. To bad because on this visit I was not looking for that big ticket item. But in a few months when my remodel is finished I will be shopping for some big ticket items. But Ashley will get zero shot at that money.

Lisa Moncur

I came here when I was looking for a mattress and bed frame. I found one I liked on the floor that had a bed frame in it so I wouldn’t have to buy a box spring with my mattress. However, I talked to two different sales people who said I would still have to buy a box spring or it would “void the mattress warranty.” I ended up taking a picture of the frame (which is literally called a “better-than-a-box-spring frame”) and took it to a different mattress store (2 Brothers Mattress) who assured me that that particular frame was sufficient and actually even BETTER than a box spring because the slats were closer than they are in a regular box spring. So Ashley Furniture was trying to sell me something I literally didn’t need. Also, it turns out it wasn’t even included with that bed frame (which multiple sales people failed to mention when I asked them specifically about the frame), it was an extra $400 on top of the $1600 bed frame. Also, when I was looking at mattresses, I specifically told the sales guy I didn’t want a Tempurpedic mattress because the Sertas were more in my price range but he kept going on and on about how much better the Tempurpedic ones were. The last straw is when we tried to just order the bed frame, it wasn’t in stock and wouldn’t be for at least a month or more. I wish they would have been upfront with me from the beginning, it would have saved me a lot of time and I would have looked for one that was in stock. Overall, I got the sense that this store is out for your money. If you shop here, keep that in mind and take their advice with a grain of salt.