Verizon

Category: Cell phone store in Redlands, California

Address: 27512 W Lugonia Ave Ste B2 D And E, Redlands, CA 92374, USA

Phone: +18008801077

Opening hours

Sunday: 10AM–5PM

Monday: 10AM–8PM

Tuesday: 10AM–8PM

Wednesday: 10AM–8PM

Thursday: 10AM–8PM

Friday: 10AM–8PM

Saturday: 10AM–8PM

Reviews

MDollarDreams Clothing

Aug 28, 2022

I visited this store from out of town, needed help with my account and all my needs were met as well as the young lady who helped me, Alexis. She was very professional, patient with my requests, and fulfilled my Verizon experience better than ever. If you happen to visit this location, request Alexis, she's amazing. 5/5 for this store.

Dejeun Omala

Jun 18, 2022

June 17, 2022, Chantel claimed to be the manager, was super rude even from the start. Came to pick up a phone I worked hard to save only to be treated like trash by Chantel. I even did her job for her to find solution to a problem she should have known. I'm a manager of a hotel and we do our best to make customers welcome and go the extra mile because we value our customers and a happy customer will continue to spend money in your business. Not sure how Chantel became manager but if that is how this branch treat customers this will affect business in this branch. I don't want any family or friends to be treated rudely in this branch. Whoever owns this branch pleade check your security camera on June 17, 2022 at around 3:20pm-3:37pm. You will see Chantel ask an old couple to go outside and wait when plenty of empty seats inside while others who ignored Chantel upon entering were allowed to come in. That is discrimination and is not tolerated anywhere especially in California. She was upset with me cause I was persistant to find solution and she didn't want to help me. Chantel needs training in skills how to be courteous to customers. It is wrong for any business to not help customers get what they paid for from their hard earned money. She just lacks the skills to be a manager making this branch look bad. I hope the owner will address this issue because it affects your valued customer. See the other reviews, it might be Chantel they were talking about who was rude. I pray she will be better because no human being deserves to be treated rudely especially if they are paying customers and just want to get their paid merchandise.

Ellie Mcfadden

Apr 30, 2022

Sean was amazing! I came in with some issues with an order i placed online and he helped me sort everything out and leave happily with two new phones, one for myself and one a Mother’s Day present. As a new Verizon customer i couldn’t be happier with the amazing service i received! Thanks Sean! :)

James Rosenthal

Apr 7, 2022

This store used to be one of the best. Unless you have no choice go some where else. Employees are to busy talking to each other to offer any help New experience. This store is the biggest joke. 20 +year customer would not recommend the store to my worst enemies.

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Questions & Answers

Why is the staff here so lazy and unhelpful! These jerks refused to help a recently retired widow! Disgusting! Karma will punish your parents!

Consumers First | Sep 7, 2019
Howie | Sep 6, 2020

That's Verizon. They have a long history of guest service issues. I have called on them in the past. I got credits. Free phones. But it didn't fix the problem. I would stay out of the stores as much as possible. Nothing but a bunch of bad employee problems. All those people need to be fired.

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Yeah I called this location and they can't even answer the phone why can't I answer the phone like they used to retarded

Steve Campbell | Sep 6, 2020
Sean Atkeson | Sep 6, 2020

If your place an order online or through the Verizon app, then you won't have to wait very long. I placed my order, received a message that it was ready and then went to the store. I didn't have any wait time and received my order quickly.

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Why is Chantel, who claimed to be manager very rude? Is there some form of training managers get to be polite and helpful? Is being rude to customers acceptable in this branch? Who else can we talk to if the manager is being rude?

Dejeun Omala | Jul 8, 2022
Eugenia Marquez | Jul 8, 2022

Chantel is a great manager, everything that I need she did help, she is wonderful.

Are you go,g to be open today-Memorial Day?

Joe Leal | Sep 7, 2018
Lauren Simpson | Sep 7, 2018

More than likely they are. But I would call first.

Do they have service techs that can help with phone problems?

Yesenia Torres | May 9, 2022
Lucy Liwanag | May 9, 2022

Not sure , I bought new phone only and I have to do everything on my own with the new phone Transfer data and place the Screen protector at home With oldies like me it's hard and complicated but need Millennial to help Waiting for may Daughter's help later

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