Alamo Rent A Car

Mélanis Rivera Rodríguez

I usually don't write negative or bad reviews because I am of the mind that everyone deserves the benefit of the doubt. Unfortunately, this was not the case for this Alamo location. My husband and I had made a reservation over a month ago for a 7 person vehicle for this Winter Holiday. Once we arrived for pick up we were told that we were going to be provide an "equivalent vehicle". We verified the information and we were going to be charged for a 7 person car and their version of equivalent vehicle was a 5 person car. It felt as if they were scamming us and robbing us right then and there. We asked about the discrepancy and the employee at the front desk with very little interest or regard said that for them a 7 person car is the same as the car we were going to be provided. Their website is misleading, the customer service was an absolute joke and we ended up cancelling the reservation as they were essentially scamming us. It all worked out because we ended up renting a 7 person car from a better local business with amazing customer service and prices. STAY AWAY from this Alamo location both online and in person they are essentially stealing people's hard earned money.

Christube Vlogs

This passed weekend I had the worst experience ever !!!! Especially with manager Zachary he’s is the worst ! Something happened to my car while being in sunny isle and I went to this location thinking I had “Hope “ to get a car for my 2 remaining days I was denied. I came to this location 4 times and each time Zachary the manager told me “ I can’t help you “. What kind of manager is he , not friendly , always on his phone and doesn’t have no customer service at all . I was so disappointed on how he managed my case . Short story at the end of day I didn’t have NO car: I was celebrating my 1 st anniversary with my wife we had plans in the night and hoping that I was getting a car, we were happy of the situation that was happening. But when I came in for the fourth time, the “ manager said NO I can’t get you in car when I called Alamo they said there was so many car options for that day. Don’t come to this location , they are not professional at all. Nobody wants to help you in this location ! Guys don’t waste ur time here go to another branch . This location is the worst. Especially the manager Zachary !!

Ana Gonzalez

this place is a rip off, literally! they charged an additional 5 days of rental after the car was dropped off at the Miami airport, and they never provided a receipt, just a giant bill afterwards. No one is helping, calls/emails have been ignored since May 2021, been asking for a copy of the contract or receipt and no luck. Asking for a manager to contact us immediately and to issue a full refund for the additional days that were illegally charged to the card. this place is taking advantage of tourists. please stay away and go to a reputable company to conduct business.

danilo labb

Every time I have to rent a car at the Alamo Sunny Isles I have a problem because an attendant keeps complaining because I do not get insurance with them, but through Priceline. Every time it's the same thing ... She asks if I'm going to hire out the insurance and I say that I already hired her and she starts saying that it's absurd and that I should get theirs because it's law to have coverage for third parties. I promise that today was the last time I was there, because if there is a cheaper insurance, it does not make sense to pay more because that woman keeps insisting and starts treating me badly when I say that I will not need it. Besides, today I had a big problem there. I arrived at the scheduled time at 8am, checked in, and waited for them to get the car. As I saw it was taking too long I looked in the parking lot and saw that they were still washing my car (Veloster). It's already 8:30 am and I'm still waiting for my car to arrive... Who will pay for the delay in my commitment? Absurd, I never come back to that place! Michael, I sent you an email that you asked me. Did you see? No answer until now.